Adrian Sanchez Olvera Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

- Supporting the implementation managersProvide technical support to IM answering any technical related questions about the product, including functionalities or features during the onboarding process of the client until the end of the implementation process.- Scoping client operationsUsing my expertise in hospitality to help clients understand their operations and show them the potential they can achieve while using our software and provide the client with a list of hardware required to run the software. - System configurationConfigure the software to cover all of the client’s needs and agreements.- Logistics and suppliers relationshipMaintain a good relationship with hardware suppliers and help clients with the purchase of any hardware, as well as being responsible for the hardware contained in the office premises and managing this stock.- Product developmentIdentify areas of improvement in the software to the product development team.Hardware and software troubleshootingBeing the second line of support for hardware or software issues that can not be fixed by support agents.- Operations trainingEmpower the wider team with training sessions about restaurant operations and the software.

London, United Kingdom

- Documentation:Creating technical software related training materials-Customer support:Troubleshooting and answering all our clients questions or needs-Implementation:Setting up the systemTraining the staff members of our clients on how to use and get the best out of our systemInstalling the system on siteGathering feedback from clients and feeding that to product.-QA:Working along devs helping them to fix bugs

- Recruiting restaurant operators:Inviting people throughout different recruitment platformsInterviewing future staff members- Onboarding new starters:Organised orientation days for new startersDeliver the orientation dayGather feedback from the session to enhance it- Training trainers:Train staff members on how to train other staff members (coaching) to give their best.Held "Coach Day" once a quarter to deliver the basics of coaching and giving feedbackSign-off Coaches in training to fully Coach.- AuditsFood Audits once a monthFile Audits (contracts, documents out of date..)-Opening SquadI was the training manager in charge of opening new restaurants working closely with Ops managers.Training the staff doors close at the restaurantGiving training plans to all the members of the new restaurant

Cádiz, Spain