Adrian Schoorman Email & Phone Number

Melbourne, Victoria, Australia

Sydney, New South Wales, Australia

Providing excellent care to the range of Members, Employers and Advisors enquiries on superannuation (and pensions), whilst providing professional, caring service that reflects the Fund’s values.Working closely with Members and Employers to ensure that their enquiries are resolved in an efficient, professional, and empathetic manner• Providing appropriate general advice and providing compliant documentation• Providing support Member Care Team with administration, claims, building relationships with Members, Employers and Financial Planners• Assisting with Member Online (MemberAccess) issues and queries• Liaising with the Administrator to ensure timely resolution of queries including escalations• Ensuring correct documentation is provided for member requests and follow-ups on same• Monitoring and responding to Member and Employer Emails• Webchat interaction with members, advisors, and employers• Responding to some complex enquiries (written and verbal)• Campaign follow-ups including outbound calls

Dingley, Victoria, Australia

• Assisting Manager of Dingley Corps from advertising to recruitment process of all Volunteers • Access and maintenance of Volunteers in Salvation Army database• Setting up and co-ordinating Volunteers Jobs in TSA (The Salvation Army)• Assisting applicants when required• Working with diverse members of community

Melbourne, Victoria, Australia

• Testing of Acurity Online solutions and updates for multiple clients• Liaising with various internal developers, delivery & project managers • Defect tracking and management• Use of Google docs, Word and Excel and Jira and multiple browsers and mobile devices

Melbourne, Victoria, Australia

• Handling complex enquiries (written and verbal) including complaints• Data entry for various processes• Liaising with various internal stakeholders and Members in person, phone, email / letters• Performing all Pensions related tasks (including, but not limited to: running payrolls, new members, commutations, switches, pensioner updates and correspondence) • User Acceptance Testing

Melbourne, Australia

Providing Guidance and Estimates including Test Coverage, Training, and TroubleshootingIt is a unique blend of strong knowledge & experience within of Testing, Product knowledge, Legislative and Processes together with extensive Application systems processes.My required involvement ranges from concept paper to final testing (& Production deployment) of solutions• Analysis of Business Requirements • Reviewing & assisting in requirements gathering• Providing test coverage relating to specific functional or technical requirements• Working on complex calculations (for test tools)• Providing various Testing reports to stakeholders• Reviewing, developing (& execution of) test scripts to cover a full range of test scenarios• Liaising with business SMEs and Technology teams• Escalation of gaps, issues and defects• Attending various stakeholder meetings when required• Sourcing & Analysis of required test data• Liaising with business SMEs and Technology teams to resolve testing issues• Strict adherence to test disciplines, standards & Testing framework• Ensuring all test plans are completed within agreed timeframes and that relevant, accurate and detailed test results are produced• Defect tracking and issue management as well as expedient defect resolution• Regular liaison & communication with relevant stakeholders and team members regarding issues, decisions, and actions that arise during the course of testing and analysis activities• On the job training & knowledge sharing with colleagues• Monitoring of test scripts created of Pensions Test Regression suite• SQL Queries

Melbourne, Australia

Providing Guidance and Estimates including Test Coverage, Training, and TroubleshootingIt is a unique blend of strong knowledge & experience within of Testing, Product & system knowledge, Legislative and Processes together with systems processes.• Analysis of Business Requirements • Reviewing & assisting in requirements gathering• Providing test coverage relating to specific functional or technical requirements• Working on complex calculations (for test tools)• Providing various Testing reports to stakeholders• Reviewing, developing (& execution of) test scripts to cover a full range of test scenarios• Liaising with business SMEs and Technology teams• Escalation of gaps, issues, and defects• Attending various stakeholder meetings when required• Sourcing & Analysis of required test data• Liaising with business SMEs and Technology teams to resolve testing issues• Strict adherence to test disciplines, standards & Testing framework• Ensuring all test plans are completed within agreed timeframes and that relevant, accurate and detailed test results are produced• Defect tracking and issue management as well as expedient defect resolution• Regular liaison & communication with relevant stakeholders and team members regarding issues, decisions, and actions that arise during the course of testing and analysis activities• On the job training & knowledge sharing with colleagues• Monitoring of test scripts created of Pensions Test Regression suite• SQL Queries

Melbourne Cbd, Australia

• Analysis of Business Requirements • Reviewing & assisting in requirements gathering• Providing test coverage relating to specific functional or technical requirements• Working on complex calculations (for test tools)• Providing various Testing reports to stakeholders• Reviewing, developing (& execution of) test scripts to cover a full range of test scenarios• Liaising with business SMEs and Technology teams• Escalation of gaps, issues and defects• Attending various stakeholder meetings when required• Sourcing & Analysis of required test data• Liaising with business SMEs and Technology teams to resolve testing issues• Strict adherence to test disciplines, standards & Testing framework• Ensuring all test plans are completed within agreed timeframes and that relevant, accurate and detailed test results are produced• Defect tracking and issue management as well as expedient defect resolution• Regular liaison & communication with relevant stakeholders and team members regarding issues, decisions, and actions that arise during the course of testing and analysis activities• On the job training & knowledge sharing with colleagues• Monitoring of test scripts created of Pensions Test Regression suite• SQL Queries

Melbourne, Australia

• Analysis of Business Requirements • Reviewing & assisting in requirements gathering• Providing test coverage relating to specific functional or technical requirements• Working on complex calculations (for test tools)• Providing various Testing reports to stakeholders• Reviewing, developing (& execution of) test scripts to cover a full range of test scenarios• Liaising with business SMEs and Technology teams• Escalation of gaps, issues and defects• Attending various stakeholder meetings when required• Sourcing & Analysis of required test data• Liaising with business SMEs and Technology teams to resolve testing issues• Strict adherence to test disciplines, standards & Testing framework• Ensuring all test plans are completed within agreed timeframes and that relevant, accurate and detailed test results are produced• Defect tracking and issue management as well as expedient defect resolution• Regular liaison & communication with relevant stakeholders and team members regarding issues, decisions, and actions that arise during the course of testing and analysis activities• On the job training & knowledge sharing with colleagues• Monitoring of test scripts created of Pensions Test Regression suite• SQL Queries

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia