Adrian Sciacca Email & Phone Number

Auckland, Nz

Sydney, Nsw, Au

Minto, New South Wales, Australia

PAYCE Management Pty Ltd – Property Developer of residential and retail since 1978. Retail developments include East Village at Victoria Park, Zetland and urban renewal projects include Washington Park at Riverwood NSW.Responsibility for the IT Management at Payce, including WAN, LAN, telecommunications, Data Centre, hardware, Projects and internal Service Desk. Relationship Management with Payces' technical partners and IT vendors.• IT Infrastructure including Network Operations, Hardware Operations, Preventative Maintenance, Monitoring and Project Delivery• IT Service Delivery including Service Desk, Incident Management and Change Management • PAYCE network infrastructure (MPLS) • PAYCE Data Centre’s located at Equinix and Global Switch (DR) Data Centres in Sydney, including PAYCE VMWare environment, Citrix environment, Windows Servers and Cisco network environment• Active Directory, user procedures and associated software requirements.• Exchange 2013 mail system• Backend SQL 2008 database server • SharePoint Services based Intranet.• Management and design of PAYCE desktop SOE including image development and deployment. • Manage relationship with PAYCE technical services vendors including:o Technical Services –MOQ Digitalo Service Desk - MOQ Digitalo Network Comms – Vocuso Voice Communications – Vocuso Server Hardware – HPo Desktop Hardware – HPo Software – HP Licensing, Microsoft, Citrix• Manage the company’s IT and associated policies, standards and procedures• Regularly and critically evaluate the company’s ICT systems and user requirements to maximise efficient use of resources, including measures aimed at integrating various stand-alone systems.

Sydney, Australia

Founded in 1914, Paynter Dixon delivers property, master planning, design, construction and remedial services for building owners and occupiers.Australian owned and operated with offices across the eastern states of Australia, Paynter Dixon has earned a reputation for delivering innovative and cost-effective solutions in a variety of sectors, including hospitality, health and ageing, education, retirement living, commercial, insurance and remedial.Responsibility for the ICT Management at Paynter Dixon, including WAN, LAN, telecommunications, Data Centre, hardware, Projects, and internal Service Desk. Relationship Management with Paynter Dixon's Business Partners, Technical Partners & IT vendors.• IT Infrastructure including Network Operations, Hardware Operations, Preventative Maintenance, Monitoring, and Project Delivery• IT Service Delivery including Service Desk, Incident Management, and Change Management • Paynter Dixon network infrastructure, including 30+ remote sites • Paynter Dixon Data Centre located at NextDC• Active Directory, user procedures and associated software requirements.• O365 email environment• Management and design of PAYNTER DIXON desktop SOE including image development and deployment. • Manage relationship with PAYNTER DIXON technical services vendors including:o Technical Services –MOQ Digitalo Service Desk - MOQ Digitalo Network Comms – Vocuso Voice Communications – Telstrao Server Hardware – HPo Desktop Hardware – HPo Software – HP Licensing, Microsoft, CSSP, Adobe, Autodesk• Manage the company’s IT and associated policies, standards and procedures• Regularly and critically evaluate the company’s ICT systems and user requirements to maximise efficient use of resources, including measures aimed at integrating various stand-alone systems.

Sydney, Australia

• Providing second level support as part of an outsourced Systems Engineer servicing the Medical Industry aswell as other Private firms in onsite and remote capacities.• Acted as an escalation point for first level support officer’s and 2nd level support officers.• Working as part of a global team spanning from Asia, Europe and US.• Maintained client site documentation• Organise quotation of hardware and software to clients

• Providing second level support as part of an outsourced IT Support Desk servicing the Medical Industry aswell as other Private firms in nsite and remote capacities.• Acted as an escalation point for first level support officer’s and 2nd level support officer’s.• Working as part of a global team spanning from Asia, Europe and US.• Maintained client site documentation• Organise quotation of hardware and software to clients

Sydney

• Resolving escalated service requests, incidents and change requests for whole Asia-Pacific region• Troubleshooting Google-related issues globally as a Google Administrator• Supporting IP phones, mobile and audio/video conferencing and mobile • Sourcing, procurement, coordination with vendors and suppliers• Maintaining servers, network, storage, backup/restore and virtual infrastructure • Re-imaging, troubleshooting Windows applications and supporting print services, file system, and AD

• Upgraded client systems around Australia to support the new Golf Australia Handicap requirements.• Supporting customer enquiries related to upgrades.

Onsite and Remote IT Support

• Providing first level and second level support as part of an outsourced IT Support Desk servicing the Club’s Industry aswell as other Private firms.• Acted as an escalation point for first level support officer’s and 2nd level support officer’s.• Liaising directly with Service Desk Manager, Technical director and onsite engineers.• Maintained client site documentation• Updating of inventory and assisting with stock control• Organise quotation of hardware and software to clients• At times was required to assume service desk manager role for extended periods which included diary management, allocation of Jobs for engineers, ensuring parts available for engineers jobs and liaising with engineers to ensure allocated jobs were able to be completed.

Sydney, Australia

• Providing support for staff on computer hardware, software and hand held technologies. Responding to and resolving queries in a timely and accurate manner• Project work, including migration to Office 2007, and migration from Lotus Notes to Microsoft Outlook

Moorefield Girls High School

Network Administration duties.Working with MS Exchange, AD and Windows Servers.DER SOE Rollout of approx 150 PC's.Setup of private networks (cabled and wireless) and Interactive Whiteboard/Smart Board technology in classrooms.Ran tutorial and training sessions for both Teacher's and Students.

Diploma Of Community Services

Certificate 3 It Support & Certificate 4 It Networking, It Networking And Support

IT Support Certificate 3 IT Networking Certificate 4

Hsc - Uai Of 85.5, Hsc - It, Business & Italian Studies