Aid in the design and implementation of research concentrated on the HPV vaccination status of college students and substance use in Hispanic/Latine couples under the supervision of Dr. Jaye Derrick. Curate informational and compelling posters via Canva to recruit potential participants for ongoing research. Supervise recruitment tables to conduct on-site participant screenings and facilitate research engagement.

Support clients via phone, email, and text, addressing inquiries, troubleshooting errors, scheduling appointments, and resolving issues promptly and courteously. Collaborate with therapists and specialists to track client relations, ensuring clear client communication and seamless workflow. Operate under HIPAA regulations, guaranteeing clients privacy, anonymity, and respect during their therapeutic journeys.

Operate front desk, warmly greeting visitors and callers to assist them in accessing resources or departments tailored to their needs. Manage conference group check-ins and check-outs via IRIS Conference Management Software, ensuring room key accuracy and guest accommodations. Attend weekly staff meetings to collaborate with peers and mentors on housing protocols, scheduling, and conference relations. Completed room checks and on-call rounds to guarantee guests’ safety and comfort during their stay.

Memorize and prepare coffee beverages, adhering to quality expectations, safety standards, and customer accommodations. Engage with customers warmly, utilizing active listening skills to ensure order accuracy, address questions or concerns, and connect interpersonally. Facilitate a collaborative environment for team members, promoting smooth team operations and assisting during peak business hours. Illustrated monthly promotional board for customers and crafted “meet the team” board, connecting clients to menu specialties and baristas