• Collaborated with 1 other analyst to scrutinize many large data sets to gain insights and maintain data integrity• Pioneered use of an automated tool, reducing the need for running daily operations from 20 people down to 2 who can do it faster and more accurately; submitted defects and information to streamline the tool• As a member of the Big Data team, tested and ensured that healthcare partners’ files were routed properly without data loss using such tools as SQL Server management Studio, Cloudera, MicroStrategy, and NiFi• Participated in sprint planning, adding and tracking user stories and entering defects using VersionOne, VSTS and HP ALM

Monitronics (under Cyber Group) Dallas, Texas • Created all test scenarios and test cases with requirements traceability for IVR phone system upgrades, ensuring excellent coverage and top-quality software for use by business teams• Performed system integration testing and user acceptance testing; created and updated test scenarios, cases with requirements traceability, and test plans

• Set up and tested client, server, and web versions of Dell’s DDP|E suite, editing, creating, and updating test cases for manual and automation team, focusing on simulated threats and encryption settings• Reported and logged all defects in Jira, collaborating with developers, management, and other team members to resolve issues

• Participated with the business intelligence and data warehousing team for the North America and international regions, regularly reviewing project requirements from the company’s book of work, reporting to the Senior VP• Oversaw SIT/UAT testing, ensuring comprehensive test coverage and ensuring traceability back to requirements by reviewing and signing off test scripts, reviewing project defects, and debugging

• Developed and updated master test plans, test cases, and scenarios for both manual and automation testing for the small company with primary applications in pharmacy software and hardware industries• Ran and scheduled regression, integration, system, new functionality, and smoke testing, ensuring defects were reported promptly and keeping QA issue queue to a minimum.• Tested application using healthcare-industry EDI HL7 codes, verifying XML logs for medication prescriptions and healthcare supplies

• Primary business focused on retail applications related to PC and Console gaming industry• Worked in Agile environment testing/completing assigned user stories according to sprint schedule• Tracked sprint progress using Rally, created test cases and tracked test runs using Microsoft MTM• As a member of the GameInformer magazine team, provided support tracking and re-creating reported defects for the online version of the publication• Perform scheduled demo’s of new software functionality with various groups within the company as needed, ensuring all questions and concerns were addressed• Worked with various company products on different platforms. Some of these were standalone pc apps, web-based, and POS• Executed both manual and Selenium automation test cases• Routinely tested the customer-facing website. Testing included online purchases of games, collectibles, clothing, and gift cards. This was conducted via EDI (850,855,856,810) and then translated to XML which I would examine the request/response logs to observe messages were being transmitted in proper format and also report any defects found and associated error codes. Familiar with request/response files and examining log files and proper format (data elements, separators, and segments)

• Senior-level tester in Agile environment testing/completing assigned user stories and meeting deadlines according to sprint schedule. Also worked as functional tester for company software and performance team. Main application testing was Java-based. Application environments include client-server, web services and browser-based solutions running on Windows and UNIX systems• Participated in Software Development Lifecycle phases including design, development, test and post-production releases. Analyzed and interpreted design specifications, business requirements and end-user feedback applying that information to the testing process• Used HP Quality Center and Rally to create detailed master test plans, cases and scenarios. Created detailed defect-tracking reports in Bugzilla and Rally products• Using Soap/UI, Putty, Win-SCP, heavy use in Unix environment working with XML files and editors. Updated/Maintained test servers with latest builds and patches. Set up/Configure server environment to make use of new functionality and change according to test requirements• Use of Oracle DB via DB Visualizer. Query tables, inserting/deleting records. Backup and restore of test DB’s as needed• Extensive use of related log files to determine error codes and issue reporting when discrepancies or network failures occurred• Constant collaboration with Support, Development, Design and Documentation teams to research and test sprint assignments and production support issues• Conducted software demonstrations with client, reviewing new functionality, answering all questions and following up with further details as needed. This was usually done via Web-Ex and Citrix online meetings. All sprint user stories assigned to me were met on time and received a pass/accepted score from the client• Executed automation test cases using QTP• Tested application using EDI HL7 codes related to healthcare industry, verifying XML logs for medication prescriptions and healthcare supplies

• Primary business focused on Point of Sale/Retail systems related to the convenience store and fueling industry• Lead tester responsible for seven company products including a loyalty rewards and points-based application focused on customer retention, EPM product based on Microstrategy Business Intelligence Suite, and 5 NIMS (Network Interface Modules) interfacing with major credit card processors• Experience supporting these applications has given me exposure with data warehousing, ETL process, DTS packages, and supporting all metadata updates being delivered to clients. Frequently work with MSSQL with applications in Delphi using Stored Procedures • Currently the sole QA company resource and strive to remain focused on producing quality software that meets customer requirements while being sensitive to an established development schedule• Familiar with function, codes, and regulations concerning electronic payments. Tested multiple cards and payment types through electronic purchases (Credit, ACH, EBT,ATM) to verify product quality and security during latest PCI compliance certification within the company• Lead tester, solely responsible for completing a 1.5 year product certification. Ran multiple card types (MC, Visa, Fleet, EBT, Debit) through company NIMS (Network interface modules) which interfaced to industry payment processors and verified processing times and correct charge amounts were deducted from balance. Ran scenarios for returns/chargebacks, batch processing, shift change, and end of day reports• Extensive use of related log files to determine error codes and issue reporting when discrepancies or network failures occurred.• Use of proprietary tools to automate various transactions tests normally requiring large amounts of manual testing• Setup and maintenance of various test environments on QA managed server and virtual machines• Wrote automation scripts for in-house applications and executed them

• Stationed aboard USS Iowa BB61 and USS Peterson DD969, operating and maintaining ships’ navigational, radar, and communications equipment• Managed divisional supply, procurement, and accounting; recognized for excellent log and recordkeeping