Adrian Templeman Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

-Serves as Customer Service Representative (CSR) for a US Army Corps of Engineers (USACE) activity.- Provide guidance, support and training to all timekeepers in serviced activity.- Review Time and Attendance Reports for all employees.- Assist timekeepers with difficulties in labor processing by determining the cause of the problem and helping timekeeper with the solution.- Input into DCPS (Defense Civilian Pay System) all retroactive adjustments and a wide variety of other… Show more -Serves as Customer Service Representative (CSR) for a US Army Corps of Engineers (USACE) activity.- Provide guidance, support and training to all timekeepers in serviced activity.- Review Time and Attendance Reports for all employees.- Assist timekeepers with difficulties in labor processing by determining the cause of the problem and helping timekeeper with the solution.- Input into DCPS (Defense Civilian Pay System) all retroactive adjustments and a wide variety of other transactions which affect pay, leave, taxes, benefits and other deductions.- Coordinate with DCPS Pay Technicians to resolve the most complex DCPS error reports and system problems. Show less

Community for all things PreSales: Leaders + Sales, Solutions, Value Engineers + Solutions Architects + Aspiring SEs.

Virginia, United States

-Supervises a 30-member team, effectively managing human resource program operations, including personnel actions, employee benefits, and pay entitlements.-Fosters collaboration with managers and supervisors across levels, providing clear policy direction and guidance on pay and entitlement matters to achieve shared goals.-Devises and implements strategies to transform and enhance support functions, establishing internal controls for monitoring personnel program operations.-Current… Show more -Supervises a 30-member team, effectively managing human resource program operations, including personnel actions, employee benefits, and pay entitlements.-Fosters collaboration with managers and supervisors across levels, providing clear policy direction and guidance on pay and entitlement matters to achieve shared goals.-Devises and implements strategies to transform and enhance support functions, establishing internal controls for monitoring personnel program operations.-Current MyNavy Career Center Tier II lead, expertly overseeing customer requests, service inquiries, and transaction processing.-Efficient at resolving human resource system-related issues, minimizing disruptions to personnel operations.-Develops and implements performance metrics to analyze trends and drive continuous improvement in service quality. Show less

-Served as Subject Matter Expert (SME) in US Navy military service members' payroll, effectively communicating and implementing new strategies impacting payroll, benefits, and entitlements.-Demonstrated strong attention to detail, auditing pay, allowances, and entitlements for military service members to ensure compliance with laws, regulations, and policies.-Generated and analyzed financial system reports, providing valuable insights for decision-making.-Skillfully developed and… Show more -Served as Subject Matter Expert (SME) in US Navy military service members' payroll, effectively communicating and implementing new strategies impacting payroll, benefits, and entitlements.-Demonstrated strong attention to detail, auditing pay, allowances, and entitlements for military service members to ensure compliance with laws, regulations, and policies.-Generated and analyzed financial system reports, providing valuable insights for decision-making.-Skillfully developed and presented training materials and programs on relevant topics.-Diagnosed IT operational issues and recommended corrective actions for Navy HRIS and Salesforce CRM, ensuring streamlined processes.-Conducted research to investigate and resolve discrepancies, identifying and analyzing HR and pay-related solutions.-Achieved a 98% accuracy rate auditing over 31,000 transactions in Fiscal Year 2022. Show less

United States

-Served as Metrics Subject Matter Expert (SME) responsible for managing and sustaining a complex military HR Metrics program.-Independently processed key supporting documentation and standard personnel actions necessary to process service members' pay, allowances, and entitlements. - Maintained effective working relationships with all levels of civilians and personnel, including managers and offices of higher authority such as DFAS, BUPERS, and Commanding Officers of Naval… Show more -Served as Metrics Subject Matter Expert (SME) responsible for managing and sustaining a complex military HR Metrics program.-Independently processed key supporting documentation and standard personnel actions necessary to process service members' pay, allowances, and entitlements. - Maintained effective working relationships with all levels of civilians and personnel, including managers and offices of higher authority such as DFAS, BUPERS, and Commanding Officers of Naval Installations, consistently maintaining professionalism.-Reviewed pay and personnel reports to assess accuracy and timelines rates.-Managed retains personnel records according to the records schedule and safeguards all personally identifiable information (PII) and controlled unclassified information (CUI) from unauthorized disclosure.-Provided analytical ability, mastery of customer support principles, concepts & methods, sound judgment, discretion, and skill in applying superior knowledge of military HR programs, principles, concepts, policies and planning efforts, and objectives to perform duties. Show less

- Making Discovery & Qualification to create proposals and deliver best user experience- Creating demos, proposals, invoices, and other various documents and presentations- Collaborating with sales and management teams to develop solutions and accomplish objectives- 100+ hours of Sales Engineering training and education

Norfolk, Virginia, United States

- Coordinated all worship services and worship service teams, including; PWA, Audio/Visual, and Worship Service Volunteers.-Trained all service liaisons and stagehands.-Provided a bridge for smooth communication between the Senior Pastor's office and internal departments, demonstrating leadership to maintain credibility, trust, and support with senior management staff.-Planned, coordinated, and ensured the Senior Pastor's schedule was followed and respected.

United States

-Used automated personnel systems and applied pay/personnel policies, rules, and regulations to process military members' Active-Duty Training/ Annual Training orders for payment with correct entitlements and allowances.-Provided solutions for personnel pay issues to ensure employees receive correct pay entitlements.

Virginia, United States

- Responded to pay questions regarding laws and regulations.- Reviewed a variety of paperwork for completeness and accuracy.-Verified and processed information using the following applications: Navy Standard Integrated Personnel System (NSIPS), Transaction Online Processing System (TOPS), Master Military Pay Account (MMPA), and Defense MILPAY Office Database (DMO).

Norfolk, Virginia, United States

-Subject Matter Expert (SME), Site Security Manager, and Site Representative for ICAT-21 program.-Supervised thirteen contract employees and two civil service personnel serving as verifying officials in the Identification Lab.-Conducted inspections with travel assistance team visits by analyzing ICAT - 21 site performance using an Observation/Assessment Checklist and staffing history to identify sites that demonstrate sub-standard performance and experience substantial personnel… Show more -Subject Matter Expert (SME), Site Security Manager, and Site Representative for ICAT-21 program.-Supervised thirteen contract employees and two civil service personnel serving as verifying officials in the Identification Lab.-Conducted inspections with travel assistance team visits by analyzing ICAT - 21 site performance using an Observation/Assessment Checklist and staffing history to identify sites that demonstrate sub-standard performance and experience substantial personnel turbulence. -Responsible for issuing ID cards for all active, reserve, retired, disabled veterans, civilians, contractors, and dependents based on their eligibility in the Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS). -Trained both civilians and contractors on using the DEERS/RAPIDS system.-Performed all upgrades on DEERS/RAPIDS equipment using the software provided.-Received Serco on-the-spot award for lowering customer wait time by 50%. Show less

Associate'S Degree, General Studies, 3.70

Sales Engineer Certificate, Tech Sales

Training in Sales Cycle, Demos, Sales Pitch, Prospecting, Qualification, Discovery, Negotiation, Closing, Information Systems, Networking.

Professional Leadership, 3.90

Completed courses Include: Non-Profit Organization, Principles of Self Leadership, and Leadership, Theory, and Practice