Maximize on sales opportunity, by probing to propose solutions that best benefit the customerServed as Acting Manager responsible for exceeding daily and monthly goals and training initiativesDaily check of planogram and keep demo devices updated with current softwareConducts troubleshooting on customers equipment to coach and/or issue warranty Properly educates new and existing consumers about products and services for a total solution Work multiple locations to ensure current initiatives and goals being met or coachedKeep track of daily and monthly key performances and coach against the behaviors. Verifies proper discounting and credits and adjustments are being made and properly notated. Account for P&L strategies for site and conducts mock audits to increase operational performances. Ensures managers and sales leaders are held accountable for operational and sales processes.

Lead of the Merchandising team of 8 ensuring all POP, pricing, consumer guides and equipment are complaint.Executed campaigns to increase self-serve options and brand awareness in locationLead South Area in net adds with positive NPS scoresActively participated in Chamber of Commerce events and local marketing campaigns to grow local brand awareness within compliancePro-actively sought out new areas of opportunities calling upon local businesses and customers near end of contract or usage overages Participated in the education of front line employees to aid in growth of employee and brand 2010 Winner's Circle Winner for maintaining 110% to quota ytd.

Mentored new trainees to maximize overall growth and developmentthat aid in increase of production and qualityProvided excellent customer service to field force, internal and external customersPiloted Telework (work from home) program off site which increases production and reduces company costWorked closely with senior/upper management and VP Heads on projects to improve efficiencyProject management with Operation Analyst on projects to increase production combining other departmentsVolunteered to resource share with Policy Services, worked with Crystal ReportsKeyed personal information, verify accuracy exceeding 100% production on PC and 10 key

Recruited new employees from initial contact, comprehensive interview process, reference checks, new hire processing and orientationFormed relationships with area B2B for partnerships and prospectsPrepared and presented appropriate solutions to clientsDeveloped and implemented advertising and promotional activitiesObtained number one sales store in district consistently for 9 months.Utilized customer retention programs to reduce churn

Development and maintained business accounts using various sales tools. Point of contact for all small and large business servicing needsTrained, coached and development business reps in multiple locations Increased Business activations after heading department. Helped store obtained #1 in Gross Adds for 2 years. Aided in corporate sponsorships and local events promoting brandTrained area managers to help increase sales and reduce churn.