Adrian Zepeda

Adrian Zepeda Email and Phone Number

Application Support Analyst @ Q2
austin, texas, united states
Adrian Zepeda's Location
Round Rock, Texas, United States, United States
Adrian Zepeda's Contact Details
About Adrian Zepeda

Adrian Zepeda is a Application Support Analyst at Q2. He possess expertise in customer service, team building, microsoft word, public speaking, sales and 2 more skills.

Adrian Zepeda's Current Company Details
Q2
Application Support Analyst
austin, texas, united states
Website:
q2.com
Employees:
1544
Adrian Zepeda Work Experience Details
  • Q2
    Application Support Analyst
    Q2 Jul 2022 - Present
    Austin, Texas, United States
  • City Of Austin
    It Support Analyst For Public Health
    City Of Austin Aug 2020 - Jun 2022
  • City Of Austin
    Information Systems Network Administratior Intern For Aviation
    City Of Austin Jun 2019 - Jun 2020
    Austin, Texas, United States
  • Icon Seraphim Security & Staffing Services
    Level Ii Security Officer
    Icon Seraphim Security & Staffing Services Mar 2017 - Jun 2019
    Austin, Texas Area
    ● Securing designated site/event assigned to by client. ● Making sure guest of client follow all guidelines and policies
  • Yodle
    Client Services Manager
    Yodle Jan 2016 - Sep 2016
    Austin, Texas
    ● Assist clients with their marketing concerns. ● Building value in the Yodle Brand. ● Assisting clients with their SEO and Ad campaigns that helps expand their online presence. ● Assist clients with updating content on their site to help with conversion. ● Help with the client’s budget and setting cancellation as well.
  • Electronic Arts (Ea)
    In-Game Advisor
    Electronic Arts (Ea) Aug 2012 - Jan 2016
    Austin, Texas Area
    ● Assisting customers with issues within their game as well as account based issues like fixing errors on the account and educating how to prevent their account from being compromised, purchases as account mergers and changes. ● Assist customers and gamers with account login issues, compromised accounts.● Assisting customers with account and billing issues from Origin.com● Maintaining metrics set by supervisor and company ● Providing personalized outstanding EA experience for… Show more ● Assisting customers with issues within their game as well as account based issues like fixing errors on the account and educating how to prevent their account from being compromised, purchases as account mergers and changes. ● Assist customers and gamers with account login issues, compromised accounts.● Assisting customers with account and billing issues from Origin.com● Maintaining metrics set by supervisor and company ● Providing personalized outstanding EA experience for every customer ● Using soft skills with upset customers that had a bad experience as well. Show less
  • Cheers Shot Bar
    Doorman/ Bouncer
    Cheers Shot Bar May 2011 - Jun 2012
    Austin, Texas Area
    ● Setup bar before opening and clean up at closing.● Fill wells with ice for bartenders, setup tables and speakers on back patio, cut fruit for bartenders.● Check id’s at the door by TABC guidelines.● Check for patrons to show signs of intoxication● Escort patrons that become intoxicated.● Empty trash, wipe down bar, clean restrooms, swipe and mop.
  • Northgate Arinso
    Hrm Customer Service Problem Specialist Ii
    Northgate Arinso Feb 2010 - Feb 2011
    Round Rock, Tx
    ● Outsourced Human Resources for State of Texas Health and Human Services Agencies.● Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.● Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Prepare complete and accurate work and update customer file.● Understanding all lines of business for the agencies under the HHSC… Show more ● Outsourced Human Resources for State of Texas Health and Human Services Agencies.● Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.● Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Prepare complete and accurate work and update customer file.● Understanding all lines of business for the agencies under the HHSC umbrella.● Handling Recruiting, Time and Leave, Payroll, Garnishments and Benefits calls. Show less
  • Blockbuster
    Store Manager
    Blockbuster Jul 2007 - Oct 2008
    Pflugerville, Tx
    • Store Operations• Hiring and training staff• Assisting customers with rentals, purchases, recommendations of movies.• Receiving, transferring, inventory, cycle counts of products• Tracking labor performance and revenue• Providing personalized outstanding customer service • Daily, monthly paperwork, payroll and scheduling staff
  • Sears Teleserv
    Senior Advocate
    Sears Teleserv Aug 2005 - Jul 2007
    Round Rock, Tx
    • Troubleshooting appliances over the phone to prevent technicians from going out.• Assisted customers with filing complaints with local Sears stores and automotive centers.• Assisted with delivery and replacement on product failure in and out of warranty.• Answered questions about purchases made on Sears.com• Answered customers letters and emails directed to the corporate office.

Adrian Zepeda Skills

Customer Service Team Building Microsoft Word Public Speaking Sales Microsoft Office Powerpoint

Adrian Zepeda Education Details

Frequently Asked Questions about Adrian Zepeda

What company does Adrian Zepeda work for?

Adrian Zepeda works for Q2

What is Adrian Zepeda's role at the current company?

Adrian Zepeda's current role is Application Support Analyst.

What is Adrian Zepeda's email address?

Adrian Zepeda's email address is ad****@****xas.gov

What is Adrian Zepeda's direct phone number?

Adrian Zepeda's direct phone number is +151263*****

What schools did Adrian Zepeda attend?

Adrian Zepeda attended Austin Community College, Austin Community College, University Of Phoenix, Austin Community College, Southern University And Agricultural And Mechanical College At Baton Rouge, Istrouma High And Technology Magnet.

What are some of Adrian Zepeda's interests?

Adrian Zepeda has interest in Football, Web Design, Announcing, Sports Broadcasting, Graphic Design.

What skills is Adrian Zepeda known for?

Adrian Zepeda has skills like Customer Service, Team Building, Microsoft Word, Public Speaking, Sales, Microsoft Office, Powerpoint.

Who are Adrian Zepeda's colleagues?

Adrian Zepeda's colleagues are Sean Hernandez-Spivey, Alejandro Doberenz, Brandon Palomino Villanueva, Luke Mccapes, Justin Mendonca, Utkarsh Mishra, Scott Abeel.

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