As a Program administrator, I assist with Increasing HOPE’s overall program development and implementation, particularly in daily operations. In addition, I help organize activities that connect the mission to our client population to create financial freedom and stability for families in South Carolina by building assets through financial education and training.• Coordinates the planning, scheduling, and promotion of the Business Success Center (BSC) training, workshops, and coaching services.• Provides additional administrative support where needed for Increasing HOPE and the BSC.• Responsible for intake and initial counseling with WBC clients and assisting in preparing organizational reports, publications, and other materials.• Assist Agency Director with grant writing, including renewals, reporting, and data compilation as needed• Collaborating with the Executive Director and Board of Directors to raise additional funding for the program and to report on program outcomes for current funders• Maintain financial accounts by reconciling customer accounts; compiling and processing expense and budget reports.• Work with staff to track participant progress and monitor program outcomes using internal databases.• Contributing to developing and improving the organization's long-term programmatic goals and development opportunities.• Develop, implement and monitor policies and procedures for each program area• Meeting individually with program participants supports, guides, and encourages them to meet their financial goals.• Collaborating with program partners, including banks, government agencies, and other non-profit agencies • Assisting in planning events, meetings, and presentations, including handling logistics, preparing presentations, and other materials.

As a Senior Care Coordinator, I provide community resource expertise to the Child First team and families, including identifying and Collaborating with community-based service providers and supports. In addition, I engage with the Child First family and the Clinician in the collaborative family assessment process (i.e., use data from interviews, observations, interactions, and standardized measures to identify family strengths, needs, and challenges).● Manage a group of Care Coordinators and a personal caseload. ● Participate in the interview process for Child First candidates.● Represent Child First in Community, Collaborative, and Program Leadership meetings.● Provide intensive home-based/Telehealth services to decrease environmental stressors.● Provide parenting support and psycho-educational services to parents.● Promote family stabilization by identifying all needed and desired services, integrating service needs into the Child and Family Plan of Care, and addressing barriers to services as they arise. ● Provide intensive care coordination for children and families with complex service needs.● Incorporate play therapy to improve children’s ability to cope with toxic stress.● Arrange child/family-specific meetings with families and providers who offer them support.● Conduct and track the completion of all clinical assessments.● Participate in multidisciplinary teams to present cases for proper treatment.

● Worked in close partnership with the Child First Mental Health Clinician and the family.● Provided identified child and/or other children in the family with an interactive, growth-promoting play experience.● Provided parenting support and psycho-educational services to parents.● Worked in partnership with the parents in family-driven service and treatment plans. ● Worked flexible, non-traditional hours when necessary to meet the needs of the families.● Arranged child/family-specific meetings with family and providers who offer support.

● Provided financial education to families focused on debt elimination.● Help families earn more income and become adequately protected, debt-free, and financially independent.● Financial product sales like insurance and mutual funds.● Hire and train representatives.● District sales pay based on commission which included Term insurance. ● Organized weekly training to discuss & practice techniques to improve customer services & increase earning potential.

Conducted weekly home visits to educate first-time parents on child development and attachment.Coordinated concrete services, which included GED preparation, ESL classes, state benefits, legal documents, such as ID and medical insurance.Advocacy services, including translating as needed.