• Troubleshoot numerous different issues in a 2003 Terminal Server Environment. Issues include the following: • Printing problems• Malware Infections• Internet Connectivity Issues• Data Recovery• User Profile problems• Application Errors• Slow Computers• User Account Access issues• Citrix Connectivity Problems• VPN Access issues• Creating new Users Active Directory• Configuration of Helios / WYSE / and 10zig Thin Clients

IT Manager 08/2000 to Present• Current responsibilities include maintaining back-up server in Atlanta, GA through secure VPN for the family business.• Resolved software issues for staff for a variety of programs and machines, including Windows XP operating system, Adobe Acrobat, Microsoft Office Suite, printers and copiers.• Initiated project for an interactive website. Self-taught to a basic proficiency level in PHP and MySQL to create password protected site to post monthly client reports.• Restored hard disk images and updated software versions.Bookkeeper• Developed customized internal investment reports using Axys Investment Management Software.• Maintained company financials using Quickbooks, Excel, and Word to manage accounts payable, accounts receivable, payroll, and company taxes, along with establishing and maintaining a budget and cash flow schedule.

Data Analyst Technician 11/2008 to Present• Coordinate information sent by clients (insurance companies) with information housed in Lexis-Nexis database.• Conduct research on various internet search engines and contact business and lending institutions via telephone to verify correct mailing addresses for notifications.

Inventory Control Manager 08/2005 to 02/2006• Provided technical support for printer, fax, and Windows XP malfunctions.• Learned the ACCPAC manufacturing software to process sales orders and inventory information.• Trained staff in creating Microsoft Word and Excel to catalog product numbers, design and print various stationary products.• Set up basic inventory counting system.• Provided customer service and product shipping support