Adriana Barrientos Email & Phone Number

Costa Rica

-Confirming material availability and shipment dates of new orders.- Ensure proper application of service standards (“business rules”) to the customer ordering and delivering processes. -Managing outbound deliveries ensuring materials availability and carrier assignment -Monitoring the execution of the supply and shipment plan and providing feedback to customer service or customers as exception occurs -Perform and troubleshoot SAP transaction to support order management and delivery activities -Responsible for on time in full (OTIF) metric for assigned areas of responsibilities and for entering reason codes for any shipments that do not meet the criteria of a successful shipment -Ensure that month end close out and inventory reconciliation for plant or stocking location is completed in an accurate and timely manner and coordinate/participate in financial audits as needed. --Execute and manage assigned inventories and make recommendations for balancing services levels and inventory costs -Manage the supply to and deliveries from assigned stock locations. -Investigate and respond to customer complaints for assigned areas of responsibilities

Costa Rica

-Manage the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.-Review customer orders for accuracy while ensuring on time billing using SAP.-Responsible for web billing -Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.-Research and resolve customer invoice disputes while working closely with credit/matching debits and credits, customer service, sales, customers and finance.-Reconcile and invoice month end billing types under strict deadlines with very high degree of accuracy.-Research customer disputes and push for timely resolution through the proper channels-Verify the accuracy of accounts receivable and process miscellaneous customer adjustments as needed in accordance with Sarbanes Oxley principals.-Maintain proper accruals and process payments of rebates and commissions.-Participate on the month end closing activities: Reconcile the previous month’s sales, process month end billings and reconcile inventory balances-Review open orders and orders changes ensuring correct pricing, fees, and accruals are present according to business requirements.-Verify and seek approval for manual pricing or payment terms and the other order specific special requests.-Process blocked orders, reviewing for accuracy and pushing for timely billing.-Confirm proper invoicing and posting of accounting documents.

Costa Rica

OverviewDedicated professional with experience in supporting sales teams in compensation-related inquiries. Proven ability to troubleshoot issues, provide clear guidance on compensation plans, and enhance seller understanding of compensation processes.Key responsabilities-Responded promptly to sales inquiries regarding commissions calculations, compensation plans and payment processes. Ensuring timely resolution issues-Provided clear and concise explanations of compensation policies and procedures, assisting sellers in navigating compensation management tools.-Developed and maintained a comprehensive knowledge base of FAQS, guides and resources for sales representatives, enhancing self-service capabilities.-Maintained accurate records of inquiries, issues and resolutions, analyzing data to identify trends and areas for process improvement.-Worked closely with the sales compensation team and HR to communicate common issues, share feedback and ensure alignment on compensation policies-Identified opportunities to enhance help desk operations, recommending changes to streamline inquiry resolution and improve seller satisfaction-Ensured that all inquiries were handled in accordance with company policies and legal regulations, maintaining confidentiality of sensitive compensation information.

-Provide Leadership and Direction to the team as capable people manager, by setting clear expectations, constantly communicating about results, behaviors and developing your team for the next step-Monitor / supervise team productivity and work of employees by providing performance evaluations, mentorship, constructive feedback , one on one session meetings, counseling to improve efficiency and effectiveness and discipline as needed. -Maintain relationships with partners/vendors/suppliers -Direct work of employees to meet quality and on-time delivery requirements, address production challenges and communicate to appropriate leadership-Maintain project timelines to ensure tasks are accomplished on time-Provide coordination, guidance and facilitation of daily operations related to Business/Sales Operations Renewals and Licensing teams-Coordinate continuous improvements and implementation of policies and procedures to ensure that all functions are performed in an efficient and cost-effective manner and compliant with all corporate policies-Design, implement, document and enforce consistent processes and procedures and quality assurance measures that reduce errors and strengthen internal controls-Work closely with other functions to proactively manage and resolve business and operational issues in an innovative, efficient and effective manner. -Ensure SLA metrics are met & well managed with stakeholders-Manage the timely completion of month-end close activities including closing off the Month End at cutoff. Other responsibilities include but not limited to participate in special projects, acquisition integration, system enhancements or ad hoc analyses as assigned.

Costa Rica

Responsible for the management of the day to day licensing and renewal provisioning to billing processes. Day to day operations of renewals, provisioning, procurement and invoice generation tasks and processes. Close cooperation and open communication with all Sales, Sales Excellence, Support, Channel Partners and various Shared Services Teams-Management of the relationship with senior stakeholders, including DXC accounts and 3rd party business partners-Participate in sales engagements and collaborate with internal resources to assist in closing business within the account. -Collaborate with delivery and support teams to ensure consistent and long term engagement.-Work with Microsoft sellers to align activities and plans grow footprint with accounts.-Process subscriptions, enhancement and service renewals.-Overseeing and control of the processes related to the billing, revenue recognition and purchase order procurement-Analysis of complex partner payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer and partner experience-Is responsible to upload and approve the billings into determine financial tools (FRATS, SAP)-Creation of various reports to back-up and support the billing information.

San Jose, Costa Rica

-Organize office operations and procedures-Manage billing, accounts payable, payroll and meeting scheduling-Assist in onboarding new hires and operations personnel-Interact with clients and coworkers -Other duties as assigned, planning travel itineraries and detailed transfers-Responsible for managing, updating and maintaining calendars, meeting dates, changes, etc-Arranging and assisting with employee training -Organizing company events, make travel arrangements for the team as required.-Maintain and manage travel expense sheet-Manage any changes in travel plan-Assist Manager in day-to-day coordination and management of business operational activities-Build and maintain strong vendor relationships through regular meetings and communications

The role is to manage the primary tasks and activities of the organization. The Team Supervisor also determines whether standards of services are being consistently maintained and is responsible for the day-to-day provision of services. -Lead, coach and develop all BA´s associates-Supports their staff and have a key role in ensuring the standard of services delivered is always high.-Support employees engaged in complex, personally demanding work. -Takes leadership in implementation and transition projects, with stakeholders in North America region and ensures that staff are continually developed in skills

Ibm

Manages contract performance measurements and measure performance against established plan to optimize profit contribution related to different processes in order to meet the contract´s business objectives and support account Project Executives and Delivery Project Executives. Monitor and analyze Labor Costs for commercial accounts. Forecast, Customized Dashboards, and created Models for statistical reports to recommend solutions to Clients to enhance performance and increase revenue and optimization of resources.-Create weekly, monthly, quarterly and yearly standard reports to different clients with high visibility on specific accounts.-Create Claim Live reporting-Change, add, delete or create work items for different accounts / ICA support-Create and administrate desktop procedures-Process immediate response to customer requirements, as well as deliverables on a daily basis-Perform WI Serial Number Description-Produce cost take out analysis related to labor content-Provide enhancement on client experience and overall process flow-Provide Labor Cost Outlook and Roadmap Support-Prepare of ad-hoc request and labor reports

Responsible for providing project office administration support on commercial engagements. Supports Project Service Center scope of services for PMA/PMO administration, including project launch,execution, and closure activities for assigned projects. Completes all project support activities in a timely manner and meets quality expectations. Follows Project Service Center (PSC) defined best practice processes and procedures in the execution of responsibilities, and is able to provide support for tasks not documented by the PSC with guidance from project leadership. Develops necessary professional, operational, system, tool and personal management skills to function effectively in a remote services environment-Responsible for providing project financial administration support on billable engagements-In charge of preparing all initial tools and systems for the project monthly financial cycle-Execution of monthly financial processing cycle, including labor and expense management, invoicing, subcontractor invoice reconciliation, financial reconciliation, forecasting and project financial reporting-Identify problems and exposures impacting contract profitability and forecasts with an analysis of causes-Assistance on project billing disputes-Elaboration of project labor & expense invoicing along with reconciliation of services against tools used to track hours & expenses-Tracking of resource cost rates and incorrect claiming billing rates

Bachelor Of Business Administration - Bba, Human Services, General, Bachelors Degree

Psychology, Industrial And Organizational Psychology