Adrian Gerard C. Agoncillo Email & Phone Number

Valenzuela, Ncr, Ph

Ncr - National Capital Region, Philippines

Ncr - National Capital Region, Philippines

19Th Flr. Mbc Bldg., Ayala Avenue, Makati City

o Manages performance and daily operations of a team of recruiters/researchers, and directs them to meet/exceed goals defined with clientso Develops and manages tactical sourcing and recruitment strategies, in partnership with the operations manager and client managero Ensures successful implementation, continual operation and success of accounts, by collaborating with different work groups o Builds recruiters’ competencies in sourcing and recruiting, according to the needs of their… Show more o Manages performance and daily operations of a team of recruiters/researchers, and directs them to meet/exceed goals defined with clientso Develops and manages tactical sourcing and recruitment strategies, in partnership with the operations manager and client managero Ensures successful implementation, continual operation and success of accounts, by collaborating with different work groups o Builds recruiters’ competencies in sourcing and recruiting, according to the needs of their industry/client o Assists client managers in maintaining positive client relationships o Other duties include employee development, reports generation and analysis Show less

37Th Flr Rcbc Bldg. Ayala Ave. Corner Buendia, Makati City, M.M.

Accounts Handled Inbound Billing and Customer Service Technical Support Retention and Saves Outbound Welcome• Responsible for managing the performance of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary. Responsible for intraday and daily performance monitoring of a group of call center representatives or of a particular shift on the operations floor. Meeting… Show more Accounts Handled Inbound Billing and Customer Service Technical Support Retention and Saves Outbound Welcome• Responsible for managing the performance of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary. Responsible for intraday and daily performance monitoring of a group of call center representatives or of a particular shift on the operations floor. Meeting attrition targets and uplifting morale and motivation of direct reports are also included in what a Team Leader should be capable of doing.Training• Iphone Technical Support Training – 24/7 L&D• Mobile Technical Support Training - 24/7 L&D• Yellow Belt Six Sigma - 24/7 LEAP• Managing Employee Performance - 24/7 LEAP• Attrition Management - 24/7 LEAP• Change Management - 24/7 LEAP• Inspiring and Motivating Leadership - 24/7 LEAP• Basic On-boarding and Leadership Training (BOLT) - 24/7 LEAP• Complaints Handling Bootcamp - 24/7 Customer Phils Show less

Responsible for leading a team of 12-15 agents towards achieving goals of providing excellent customer service. Monitoring, Coaching and Motivating agents are tasks the Team Manager needs to do to ensure performance metrics are met in the agent level and a good service level is maintained.Training• SMART Coaching Essentials Training – NCO Academy• Microsoft Outlook and Excel Training – NCO Academy

Responsible for providing excellent customer service in answering customer inquiries, handling billing and account maintenance, at the same time promoting the client's services through upselling.