I hold a Bachelor’s Degree in Business Administration (NFQ Level 8) I have 10+ experience working with customer service, sales manager and social media support. I have strong communication skills and ability to multitask, organize, sales, hardworking and problem solving. I speak Portuguese (native) and English (advanced). I consider myself a fast learner who can work out the best strategy for delivering the product to the customer.As part of my main responsibilities during my experiences were: ● Excellent Customer service / B2B and B2C Sales, social media advertising and database analysis.● Ability to work as a team and on your own initiative and eager to learn new skills.● Ability to prioritize workloads and manage time effectively.● Strong communicator with excellent interpersonal and problem solving skills.● Organized, hardworking, with ability to multitask, focused, disciplined, honest, dedicated.● Fast learner and willingness to learn while not afraid to voice opinions, committed and able to meet deadlines.● Experience with Microsoft Office Suite and Internet Research Tools.● Identify prospective clients through identifying their needs and conducting.● Leads Generation, Order processing and Recordkeeping● Experience working with an ERP system.● Entering orders on database and Up-selling live to customers Having worked across customer service for several years I feel I would be a valuable asset to a team. I have a wealth of experience when it comes to providing first class service and resolving any queries, complications or issues that might arise with customers.I also have a consistent track record for meeting targets. During my time of the work I dealt with all initial customer communications by phone, Email, chat and face to face. My number one priority was always the client, and I worked to resolve any and all issues that came their way.Above all, I love working with people. I’m friendly, sales and customer support driven and enjoy developing great rapport with whomever I interact with.
