Adriana Ribeiro Email and Phone Number
As a Delivery Manager at Dexian, I lead the delivery of international contracts within the technology sector, ensuring service excellence, client satisfaction, and contract compliance. With over 15 years of experience managing IT projects, I have developed strong expertise in remote leadership, operational efficiency, and team management across multiple countries.One of my key achievements has been the launch and scaling of a nearshore delivery center in Brazil, where I managed a team of 80 consultants. This initiative significantly expanded our operational capacity, driving a 25% improvement in global delivery efficiency. I focus on optimizing processes, fostering collaboration across geographically distributed teams, and ensuring high performance in complex, high-stakes environments.My approach combines strategic thinking and hands-on management to overcome challenges and continuously improve service quality. I am dedicated to empowering my teams, driving operational success, and identifying new opportunities for growth within a global delivery framework.
Dexian
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Delivery ManagerDexian Dec 2022 - PresentBrazilLed the creation and expansion of a nearshore delivery center in Brazil, growing the team from 6 to 80 professionals, building all operational processes from the ground up, and ensuring seamless integration with teams in India and the United States.Developed all processes for the nearshore center, including onboarding procedures, project-specific pricing models, and budget tracking, ensuring efficient and scalable operations.Directed cross-functional teams across 5 countries, driving a 20% improvement in project efficiency and on-time delivery across all engagements.
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Account Run Lead - LatamDxc Technology Apr 2017 - Oct 2021Developed and executed a continuous improvement plan for the Latin America region, increasing customer satisfaction to 98%, the highest in the global contract.Led a team of 70 professionals across 6 countries, managing services for over 8,000 users while improving SLA and KPI performance to above 95%.Increased regional revenue by 10%, identifying and capitalizing on client needs through close collaboration with the sales team to position company offerings.Supervised the refresh of 10,000 machines globally, ensuring project completion on time and under budget, contributing to improved client retention. -
Service Delivery ManagerComputer Sciences Corporation (Csc) Dec 2006 - Apr 2017Managed a team of 15 analysts across Brazil, Argentina, Mexico, and Colombia, providing 24x7 support for critical operations, achieving a 95% SLA compliance rate.Led the Home Office Project implementation, training 600 users and deploying collaboration tools, increasing remote productivity by 25%.Developed long-term client relationships, resulting in a $3M yearly cost-saving initiative through operational efficiencies and the successful renewal of key contracts.Directed projects that delivered a EUR 3M annual cost saving through improved resource allocation and automation of critical processes.
Adriana Ribeiro Education Details
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Liderança E Inovação -
Gestão Comercial -
Análise De Sistemas
Frequently Asked Questions about Adriana Ribeiro
What company does Adriana Ribeiro work for?
Adriana Ribeiro works for Dexian
What is Adriana Ribeiro's role at the current company?
Adriana Ribeiro's current role is International Delivery Manager | Expertise in P&L Management, Digital Transformation, Global Team Leadership, and Process Automation | Focused on Strategic Delivery and Business Growth.
What schools did Adriana Ribeiro attend?
Adriana Ribeiro attended Fundação Getulio Vargas, Fiap, Universidade Anhembi Morumbi, Universidade São Marcos.
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Adriana Ribeiro
Carbon Partner C6 Bank | Assessoria Investimentos|Cpa-10|Cpa-20|Cálculos Tesouraria|Costumer Sucess|Gestão Rh|Tráfego Pago|Google Ads|Marketing DigitalSão Paulo, Sp -
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