Adriana Rois Email & Phone Number

Madrid, Community Of Madrid, Spain

As a trusted advisor, I manage relationships with academic libraries and customers in Iberian territories, serving as the primary contact for inquiries about orders, digital products, and approval processes. My responsibilities include providing support, troubleshooting technical issues, monitoring account activity, and identifying training opportunities to enhance customer engagement. I work in coordination with different matrix teams (Sales, Marketing, IT, Finance) to proactively resolve problems, deliver value, and ensure customer retention. Utilizing my Spanish and English fluency, along with expertise in CRM systems and Microsoft Office, I analyse customer workflows to mitigate risks and optimize processes. My knowledge in library software and digital content supports the development of strategies to maximize customer satisfaction and growth.

Madrid, Community Of Madrid, Spain

- As part of the Production team within the Operations unit, I manage quoting, purchasing and proofreading procedures in order to make new and existing references available for global markets in the ELT field in an efficient and timely manner.- Nexus, SAP, and custom systems user for smooth task completion.- Involved in the approval workflow for quotes and invoices.

Madrid

- Provide high-quality, modern global customer service experience to clients, including educational institutions, partners, and trade intermediaries as well as private individuals. - Support customers with a positive, problem-solving attitude and ensure the service I offer is proactive, consistent and efficient. - Working with different company divisions for ensuring adequate follow-up and resolution of all queries. SalesForce and SAP user for completing tasks ranging from QA to invoice preparation, order management and documents arrangements for customs.

Vigo, Galicia, Spain

After leaving a bids writer position for having and raising my daughter while I took an MBA on companies internationalisation, I have added more knowledge and organisational skills to my profile in order to take optimum advantage of this wonderful learning period. I enjoy enhanced abilities now, as well as the necessary drive to optimise efforts and meet both needs and goals.

Greater Madrid Metropolitan Area

- Preparation of corporate, administrative, legal, and economic documentation for bids, Requests for Proposals (RFP) and tenders.- Point of contact for managers and colleagues for compilation of data and related documents for customer proposals.- Translation from and into English, Spanish, Galician and Catalan of legal and economic certifications and reports and of corporate files.

Greater Madrid Metropolitan Area

- Coordination of internal and external communications, as well as preparation of different types of documents, proposals and presentations in Office formats.- Information processing in the company’s data management system.- Translation from and into different languages, preparation of reports on demand.- Support to directors for reports, meetings and events organisation and point of contact for the IT and HR departments.- In charge of managing and ensuring the office's normal operation in terms of resources and procurement.

Barcelona, Catalonia, Spain

- Coordination of internal and external communications, directors’ email and calendars management.- Preparation of different types of documents, proposals and presentations in Office formats.- Preparation of cooperation proposals in different languages, management of procedures with other public administrations.- Support to board in dealing with foreign entities.- Attention to users of public services.

Barcelona, Catalonia, Spain

- Translation and interpretation of official legal documents such as contracts and tenders in English and Spanish as a sworn translator, certified by the Spanish Foreign Affairs and Cooperation Ministry. Specialisation in economic, business and scientific texts, to and from Spanish, English, Catalan, Galician and also German.

Master Of Business Administration - Mba, International Business, Companies Internationalisation

Certification, Language Interpretation And Translation, Sworn Translation And Interpretation English-Spanish

Bachelor'S Degree, Language Interpretation And Translation, Translation And Interpretation