- Established new methodology in running weekly company open order reports ensuring orders were being processed in entirety making month end and quarter end reports more accurate.- Updated protocols for return authorizations in conjunction with Operations and Warehouse management resulting in more streamlined processes as well as a more accurate data reporting tool.- Implemented new processes and procedures for large and custom built orders.- Drove new measures in reviewing and… Show more - Established new methodology in running weekly company open order reports ensuring orders were being processed in entirety making month end and quarter end reports more accurate.- Updated protocols for return authorizations in conjunction with Operations and Warehouse management resulting in more streamlined processes as well as a more accurate data reporting tool.- Implemented new processes and procedures for large and custom built orders.- Drove new measures in reviewing and establishing new contracts with potential customers, facilitating the growth of the company while working with customers to set expectations.- Facilitated a higher level of communication between cross departments resulting in a better flow of information resulting in higher brand trust. Show less

• Managed US, Latin America, and Canada countries major accounts (Amazon.com, Costco and others) along with internal teams to ensure all customers’ needs were met resulting in revenue generation. • Reduced potential chargebacks by maintaining a constant flow of information from internal sales, marketing, operations, finance teams and customers. Ensuring all revenue generated valid and in compliance of guidelines. • Expanded brand visibility for brick and motor retailers and .com sites… Show more • Managed US, Latin America, and Canada countries major accounts (Amazon.com, Costco and others) along with internal teams to ensure all customers’ needs were met resulting in revenue generation. • Reduced potential chargebacks by maintaining a constant flow of information from internal sales, marketing, operations, finance teams and customers. Ensuring all revenue generated valid and in compliance of guidelines. • Expanded brand visibility for brick and motor retailers and .com sites to ensure company marketing strategies.• Drove specialized consumer traffic to retailers by working in cross functional teams for special customer builds.• Oversaw Asia SSR to validate and to ensure on time importation of goods.• Generated weekly bookings report for Canada. Analyzed, assessed, and identified at risk shipments to ensure a solution. • Collaborated with internal and external teams, resulting to expansion of the company’s footprint in the market. Show less

· Scheduled receiving and scanning of equipment for 5 switch locations across Northern California· Scheduled all inbound and outbound for 9 pickup and delivery locations across Northern California· Trained Network Operations technicians, new employees and contractors on how to use scanning equipment in the field and how to scan material for fiscal audits· Collaborated and coordinated with Network Operations, Network Finance, contracting companies and other Supply… Show more · Scheduled receiving and scanning of equipment for 5 switch locations across Northern California· Scheduled all inbound and outbound for 9 pickup and delivery locations across Northern California· Trained Network Operations technicians, new employees and contractors on how to use scanning equipment in the field and how to scan material for fiscal audits· Collaborated and coordinated with Network Operations, Network Finance, contracting companies and other Supply Chain Managements across the Western Region on yearly fiscal audits· Reduced number of lost assets during and after reconciliation stages of fiscal audits through coordination with Network Finance and Network Operations· Researched, received and un-received all serialized and non-serialized purchase orders for the Northern California as well as maintained all associated paper work· Responsible for maintaining all Purchase Orders related to the upkeep of the warehouse every month Show less

· Maintained 112% of monthly quota· Interacted with customers and aided customers in finding the right cellular products and rate plans· Received inventory, responsible for cash drawers and daily deposit of customer payments· Reviewed all paperwork and filed away all confidential information

· Provided Excellent customer service by solving all issues concerning customers phones and accounts· Assisted customers with rate plans and features· Reviewed customer accounts and recommended rate plans· Prepared equipment for installation and scheduled installation and repairs