Adrian Besen Email & Phone Number

Geneva, Switzerland

Monthey, Collombey, Vouvry, Switzerland

During my studies, I had the opportunity to work as a substitute teacher in different secondary schools to cover my tuition fees. I held both full and part-time positions depending on the semester. Being a teacher taught me some valuable lessons such as empathy, patience, organization, psychology or public speaking. • Teach primarly Maths, German, French, Geography, History and Sport• Plan the lessons in collaboration with the teaching staff• Conduct parent meetings when necessary

Zagreb, Croatia

• Collaborated on customer relationship management (CRM), business intelligence (BI) and enterprise resource planning (ERP) projects. FMCG, Banking, Insurance & Hospitality industries.• Collected and analyzed various data (statistical, sales and other business data e.g. lead survey)• Identified new leads by conducting cold calls • Preparation of sales quote forms• Participation in the CRM project activities• Hotel's markets analysis and research for potential new markets and data preparation for marketing activities• Participation at sales meetings and logging• Sales team support (e.g. preparing the draft of the contract)

Rovinj, Istria, Croatia

During a summer break, I had the opportunity to join one of my mentors who was the GM of the hotel to learn by his side the ropes of this industry.• Assisted the GM in the daily operations, including implementing a new pricing strategy • Established new standard operating procedures to improve guests’ satisfaction and ultimately generate more revenues

Zagreb, Croatia

• Led a team of 20 waiters for large events with up to 700 guests like weddings, prom nights, and conferences • Supervised, trained, evaluated, motivated and scheduled staff • Ensured that quality standards were met in coordination with the Event Sales team and the GM • Demonstrated leadership skills and attention to details under a stressful environment

Zagreb, Croatia

• Assisted the Banquet Manager in the implementation of procedures• Participation in the smooth running of events from start to finish• Participation in the daily tasks of the service (Setting up and assembling the banquet rooms and other event venues, room and bar service...)• Welcoming clients• Customer service• Cleaning and tidying up after the service• Adaptation of my organization, work rhythm and relationship according to the affluence and the type of customer• Creation and proposing events (Croatian and English)• Creation of accounts, contacts and block ID in OPERA • Updating of event information in OPERA• Verification of event schedules (set-up, operation, dismantling)• Follow-up and update of activities related to the different events• Help in the preparation of the events, verification of the contents with the customer: plan, choice of menus, validation of the audio-visual services, decoration, animations, parking...• Participation in the follow-up of the customers on the spot (reception, unfolding, presence at the key moments of the event) and interface between the operational teams of the hotel • Printing of displays and menus

Bachelor Of Science In International Hospitality Management, 5.3 (Honors), Top 10

• Major in Finance & Strategy : Portfolio Management (CAPM, Risk analysis), Big Data Strategy (AI/ML) and Real Estate Finance (DCF.

Master'S Degree, Corporate Finance

High School Diploma, Economics

Member of the basketball team: two-time Swiss champion Language stay in Pennsylvania (USA) in 2010 : English course at Lock Haven.

Certificate In Advanced English (C1)

Language stay in San Diego (USA), level Advanced (10 weeks)