PAN Research is a market leading Mystery Shopping and Customer Experience Research agency. We help companies Deliver Great Customer Experiences and Increase Sales Revenue.Experts in developing mystery shopping and customer experience programmes for a wide range of sectors including Motor, Financial Services, Retail, Telecoms, Consumer Services & Hospitality.We work with a diverse range of large and exciting brands such as: Heineken, AUDI, Cuisine de France, Allianz, Aviva Stadium, Elverys, PTSB and Renault.We have a proven track record in delivering quantifiable actionable results leading to real performance improvement. We deliver improvements to customer experiences; whether face to face, telephone or online.Specialties: Improving frontline service & sales performance, competitor benchmarking and market intelligence, customer satisfaction & retention surveys, website user testing, video and audio recorded mystery shops, retail and pricing audits.