Adrian Ross Email & Phone Number

Warrington, Gb

Warrington, Gb

The main aim of this role is to support new partners to the Giacom group, specifically around our mobile proposition while still cross selling and generating leads for the full portfolio we offer. In this role I also manage a small team of New Business Sales people.At Giacom we are known for IT and cloud services innovation, and creating multi-award-winning Communications, IT, Cloud and Hardware products and services for our customers, who we refer to as partners. Selling wholesale to over 6,000 independent partners, we have solid relationships and HUGE buying power with leading tier-one telcos, IT vendors, hardware distributors and manufacturers, including Vodafone, O2, BT/EE, Microsoft, TTB and Virgin Media Business.

Blackburn, United Kingdom

The main aim of the role is to deliver outstanding sales and administrative support to the partners to deliver against personal sales targets. Other duties include working as an ambassador for Giacom to take ownership of all partner issues and enquiries ensuring a right first time approach. As part of the mobile channel team supporting our mobile reseller partners, specialising in mobile services but also introducing other products from across the Giacom Group. Supporting partners by training the partners employees in the Giacom propositions and price lists, supporting complex bids and customer proposals including escalations for extra support within Giacom, ensuring that the partner orders are provisioned within SLAs, create partner reports and perform QA checks to the highest standard of quality.To act as the overall relationship manager representing Giacom into nominated partners. Including monthly review meetings at the partner premises, monthly briefing to the partners of the latest Giacom pay plans and services, organising training for reseller staff covering product knowledge, bid process and sales skills, supporting partners with larger or complex bids.

National

A field based role with the objective to develop and maintain relationships with the critically important business customers. Specific responsibility is to ensure the highest levels of customer satisfaction and loyalty allied with maximisation of revenue. The role includes managing the top 50 customers within the region. Organising and attending appointments with the customer base. Dealing with and taking ownership of any problems and customer issues. Introducing, presenting and selling new products and services to the existing client base. Increasing loyalty and maintaining the revenue stream. Preparing tender documentation and contract paperwork. Communication with all points of the business, especially office based Account Managers and reporting to the management. Being aware of customers, their industry and their developments to offer a personalised unique service.

Manchester, United Kingdom

Provide excellent customer services both proactively and reactively. Maintain customer loyalty through effective account management, delivery of customer service and gaining contractual obligation. Maximise revenue through promotion of value-added services and benefits to meet departmental targets. Understand the key performance indicators and work towards delivery of their targets and objectivesAs a Senior Account Manager it is my responsibility to service the top 200 customers that Outsourcery service in the UK. This involves, getting it right first time every time and constantly delivering 110% customer service. Presenting quarterly tariff reviews to customers to effectively manage their costs. During this time I went through a supervisor training and development course.

Manchester, United Kingdom

The role included management of the Outsourcery company vehicles, and supporting purchasing, facilities and office management as part of a small team.

Manchester, United Kingdom

My duties included credit checking new customers, processing contract paperwork, verifying the financial viability of new deals, I was also required to authorise the head office database orders.