Adrian Cole Email & Phone Number

Bethany, Oklahoma, United States

I provide leadership and management of library operations in a medium-sized library, supporting guest services, strategic planning, and team development. Skilled in supervising library staff, managing daily activities, and fostering community engagement through program planning and service enhancements. Expertise in resolving guest inquiries, handling complex situations with discretion, and championing library goals and values. Responsible for budget planning, performance appraisals, and collection management. Dedicated to promoting positive guest experiences and building collaborative relationships within the library and the community.

New York City Metropolitan Area

- Provide excellent customer service to a diverse mix of customers. Recognized for ability to empathize with customers and meet their needs resulting in successful customer relationships- Resolve customer complaints and issues effectively and in a timely manner- Coordinate daily business operations including opening and closing duties while utilizing various technical applications.- Train, mentor, and develop employees on proper sales techniques, customer service, and management duties.- Work successfully with a team of 10-15 coworkers to provide excellent customer service and meet sales goals.- Effectively communicate, establish and maintain positive relationships with vendors, customers, and business partners.

New York City Metropolitan Area

New York, New York, United States

Oklahoma City, Oklahoma Area

Shawnee, Ok

- Assisted in signing customers up for the Kohl’s credit card and made patrons aware ofongoing promotions- Provided friendly customer service to patrons on the sales floor and at checkout- Arranged merchandise throughout the store, stocked shelves and organized displays- Received, processed, and organized store inventory

Shawnee, Oklahoma, United States

- Provided exceptional customer service to a diverse population of students in fast-paced academic environment- Organized and maintained library materials using integrated library system to ensure accuracy and efficiency- Completed basic clerical duties, modified student records, and assisted patrons with reference services

Oklahoma City, Oklahoma Area

- Assisted customers with inquiries regarding merchandise, helping locate items andmaking suitable recommendations- Organized merchandise on the sales floor and assembled in-store displays

Shawnee, Oklahoma, United States

- Managed a group of 30 freshman college students ensuring they adhered to dormitory rules- Organized engaging social events for 30 residents on a monthly basis- Planned and organized successful move in and move out procedures for residents- Acted as a liaison between residents and resident directors regarding issues and concerns- Maintained open communication with residents to create a positive environment andcommunity- Conducted weekly meetings with resident directors which focused on improving residentexperience - Acted as a liaison for conflicts between residents, roommates, and students- Promoted monthly community events by crafting signs and promotional materials with relevant information- Maintained a community bulletin board with updated resident and event information

Master'S Degree, Library And Information Science

Bachelor Of Science (B.S.), Marketing

Activities and Societies: 4 years of collegiate soccer

Diploma, General Studies