Adrian D. Email & Phone Number

Hallam, Vic, Au

Sydney, Nsw, Au

Global Infrastructure Cloud Engineer

Hawthorn, Vic, Au

• • Purchasing and configuring new computer hardware• Troubleshooting Company-owned and BYOD devices (Windows, Mac, iOS, Android )• System Asset management• Create Dashboards using Looker via different data sources.• Create SOP documentation.• Create technical documentation, change documentation.• Perform Google Workspace Administrative tasks.• Perform Microsoft 365 Administrative tasks.• Microsoft Intune and SCCM configuration• Perform troubleshooting duties with our SAS software vendors.• Perform Windows 10, 11 and MAC OS support.• Provide help desk support across the whole network.• Troubleshoot SAML issues across our platforms.• Write and read Python scripts.• Perform user life cycle management across our systems.• Harden user accounts and passwords across the network• Configure, manage and modify Unified End Point Management Systems (Microsoft Intune and Manage Engine)• Installed and implemented Crowdstrike endpoint security EDR and XDR solution at Head Office• Implemented Crowdstrike Next Gen SIEM for Head office that ingests data from CISCO umbrella • Azure AD, policy, rules and identity management configuration• Active directory, domain services with hybrid connection to Google workspace• Configured VPN access for network connectivity.• Manage CISCO Meraki Firewall and Router• Configure Meraki Umbrella DNS and device security. • Configure static routing, firewall rules, port forwarding, DHCP.• Configure VLANs• Perform network infrastructure upgrades to better cater for the growing throughput demand.• Implement and manage ASD Essential 8 controls.• Log and maintain security building clearance.• Server Management – Windows 2016, 2019• Manage Active directory, Group Policies• DNS server, DHCP and proxy server

Botany, New South Wales, Au

• Hybrid Azure O365 system administration• Hybrid Azure Active directory, policies• O365 security and windows defender• Hybrid O365 Exchange server configuration, user account creation, modification• Configuring CISCO switch• Configuring CISCO Meraki, VLAN, LAN, DNS• Powershell scripting • ITIL princibles• Vmware, Vpshere and Hyper-v • Intune deployment and setup • SQL server troubleshooting• CITRIX server troubleshooting• RDP user setup • Wireshark

Botany, New South Wales, Au

• User Documentation• Windows 2013 Exchange server• Windows 2003 file server• Troubleshoot fileshare and file redirection issues• Troubleshoot windows AD issue• Troubleshoot Microsoft Office 2010 suite• Troubleshoot Microsoft office 2012 suite• Troubleshoot Microsoft office 365 suite• one drive, outlook, Microsoft teams• Create user accounts with Active directory• deploy software solutions and build PCs• Troubleshoot network CISCO routers and access points• Liase with 3rd party vendors • Troubleshoot print issues and print servers• Check over group and security policies• Create Spam filter rules in mimecast

Botany, New South Wales, Au

create new users in Windows active directory windows 2003, 2012, azure 365 admin centreCreate group policiesdeploy windows operating systems and applicationsconfigure and maintain spam filter rules in applications such as barracuda and mimecasttroubleshoot network infrastructuretroubleshoot routers and switchesconfigure and deploy firewall suitsconfiguring VPNmaintaining VPNcreating active directory fileshares. creating and maintaining the documentationCitrix server troubleshooting

Port Melbourne, Victoria, Au

Port Melbourne, Victoria, Au

Monitor venue network connections via NagiosTaking on high priority jobs, such as venue down. Troubleshoot WAN connections, routers and site controllersTroubleshoot local networking equipment within the venueLiasing with the venue staff and giveing troubleshooting guidance with laymens termsLiasing with field service providers for dealing with issues that may arise with the EGM's ( electronic gaming machines ) Also troubleshooting of our equipment.escalating jobs to my team leaders for level 3 troubleshootingWorking a rotating shift, Morning, afternoon and night.Data Entry skills, using tracking software such as siebel.

Melbourne, Victoria, Au

Dealing with level 2 customer enquiries and problemsAiming and thriving to achieve my KPI targetsdealing with customer complaints and resolving issuesraising a case management where required.Communicating with my team leader and taking on positive and negative feedback as required to improve on performanceMultitasking with different systems to get my job done. Wealth referrals, income protection and superannuation Dealing with fraud cases, internet banking and Eft fraud cases

Melbourne, Victoria, Au

Dealing with customer inquiries and complaints.Maintaining and meeting KPI targets.Dealing with Irate customers appropriatelyEscalating the relevant jobs to the correct departmentsLiaising with my supervisor, when neededWriting down the appropriate notes.Using CRM software such as EnergyAustralias C1Eft software, for processing payments and setting up direct debitOrganising payment arrangements and dealing with credit enquiries.

Serving and dealing with customer enquiries. Operating POS ( point of sale systems)Giving technical advice to customers. Troubleshooting, technical issues.Maintaining and restocking of stock. Liaising with my team leader, my daily jobs verbally and via email

Computer tech• Troubleshooting and repairs.• Dealing with clients over the phone and in person.• Multitasking.• Virus and Anti-mal ware removals. • Determining system configurations for clients needs.• Basic network troubleshooting. E.G router configuration.

Bachelor'S Degree, Cyber Security

Certificate Iii Help Desk Support, Information Technology

Education record