Adrian James Email & Phone Number

London, England, United Kingdom

• Acquired comprehensive knowledge in the field of ICT as an ICT Cloud student, covering essential topics such as networks, infrastructure, and more.• Developed proficiency in working with prominent cloud platforms like Microsoft Azure and Amazon AWS, recognizing their significance as vital tools for modern businesses and organizations.• Leveraged valuable resources like Bud Learning Hub, QA Dashboard, and the Miro collaboration platform to enhance my skills and expand my… Show more • Acquired comprehensive knowledge in the field of ICT as an ICT Cloud student, covering essential topics such as networks, infrastructure, and more.• Developed proficiency in working with prominent cloud platforms like Microsoft Azure and Amazon AWS, recognizing their significance as vital tools for modern businesses and organizations.• Leveraged valuable resources like Bud Learning Hub, QA Dashboard, and the Miro collaboration platform to enhance my skills and expand my knowledge, ensuring continuous growth and development.• Maintained a self-paced learning approach with the aid of the aforementioned resources, allowing me to stay on target with set goals while gaining hands-on experience with real-world tools and technologies.• Equipped with the necessary skills and knowledge as an ICT Cloud student, I am now well-prepared and motivated to pursue a rewarding career in the rapidly expanding field of cloud computing. Show less

London, England, United Kingdom

• Demonstrated exceptional customer service by executing timely and accurate delivery of over 40 customer drops daily, resulting in a remarkable customer satisfaction rate of 98%.• Maintained a strong safety record by operating and meticulously maintaining a 3-tonne van, ensuring full compliance with road regulations and achieving zero accidents.• Exhibited strong communication and troubleshooting skills by successfully resolving over 100 customer queries per week. Provided… Show more • Demonstrated exceptional customer service by executing timely and accurate delivery of over 40 customer drops daily, resulting in a remarkable customer satisfaction rate of 98%.• Maintained a strong safety record by operating and meticulously maintaining a 3-tonne van, ensuring full compliance with road regulations and achieving zero accidents.• Exhibited strong communication and troubleshooting skills by successfully resolving over 100 customer queries per week. Provided valuable assistance regarding delivery schedules, package tracking, and product information, ensuring customer satisfaction and fostering positive relationships. Show less

London, England, United Kingdom

• Conducted regular maintenance and repair checks on home security systems, utilizing specialized tools and equipment to diagnose and resolve technical issues with CCTV cameras, alarms, and access control systems.• Configured new home security systems, ensuring all components functioned properly up to industry standards.• Provided expert technical support to customers, resulting in a 90% customer satisfaction rating.• Proficient in hardware/software troubleshooting and… Show more • Conducted regular maintenance and repair checks on home security systems, utilizing specialized tools and equipment to diagnose and resolve technical issues with CCTV cameras, alarms, and access control systems.• Configured new home security systems, ensuring all components functioned properly up to industry standards.• Provided expert technical support to customers, resulting in a 90% customer satisfaction rating.• Proficient in hardware/software troubleshooting and remote user support. Show less

Hackney

• Collaborated with teachers to develop personalized learning plans, leading to a 30% improvement in academic performance.• Facilitated the use of adaptive equipment during PE classes, enabling students to participate in previously challenging activities and boosting self-esteem and confidence by 75%.• Assisted in implementing a new sensory room program, resulting in a 25% decrease in disruptive behaviour during class time.• Proficient in software such as Windows 10 and… Show more • Collaborated with teachers to develop personalized learning plans, leading to a 30% improvement in academic performance.• Facilitated the use of adaptive equipment during PE classes, enabling students to participate in previously challenging activities and boosting self-esteem and confidence by 75%.• Assisted in implementing a new sensory room program, resulting in a 25% decrease in disruptive behaviour during class time.• Proficient in software such as Windows 10 and Microsoft Office 365. Show less

Richmond, Greater London, United Kingdom

• Diagnosed and resolved hardware and software issues for over 200 customers, achieving a 95% success rate and increasing customer satisfaction by 20%.• Provided exceptional customer service by responding to inquiries within an average of 5 minutes, exceeding company standards and receiving recognition for outstanding performance.• Implemented standardised categorisation and tagging systems, resulting in a 30% reduction in average handling time.• Proficient in… Show more • Diagnosed and resolved hardware and software issues for over 200 customers, achieving a 95% success rate and increasing customer satisfaction by 20%.• Provided exceptional customer service by responding to inquiries within an average of 5 minutes, exceeding company standards and receiving recognition for outstanding performance.• Implemented standardised categorisation and tagging systems, resulting in a 30% reduction in average handling time.• Proficient in hardware/software troubleshooting and remote user support. Experienced with software such as Windows 10 and Microsoft Office. Show less

Ict Cloud Computing, Computer Technology/Computer Systems Technology, Passed

Access, Digital Media, Merit

Access to Digital Media • BTEC Level 2 Diploma in Creative Media Production • BTEC Introductory Diploma in Art, Design and Media

Health And Physical Education/Fitness, Level 2 & 3

Level 3 - Personal Trainer Level 2 - Fitness Instructor

Education record