Adriane Meredith Email & Phone Number

• Drives revenue growth by finding unreported transactions through strategic analysis of agent activity, trend recognition, and in-depth research using company data and public records. • Consistently a top performer, finding over 3.6M in unreported revenue while maintaining high quality, evidenced by consistently achieving the team's lowest release rate.• Designated subject matter expert (SME) for UpNest within our team post-acquisition by Realtor.com, and spearheaded the development of a new auditing process leveraging UpNest’s CRM and data resulting in the discovery of $400,000 in previously unreported revenue. • Created and delivered training curriculum resources for UpNest audits, contributing to the team's expertise in the auditing process.• Owns the process of vetting and adding unreported UpNest closes, ensuring accuracy and completeness in revenue reporting.• Collaborates with product, data analytics, and other cross-functional teams to implement innovative ideas, significantly enhancing efficiency in the UpNest CRM.

• Maintained and expanded upon previous responsibilities as an Accounting Support Specialist, while showcasing leadership skills in handling escalations, acting as a dedicated accounting representative for large brokerages, and training new employees.• Leveraged my expertise during the Opcity to Realtor.com acquisition to guide and support new management, ensuring a seamless transition.• Received a Spot Award for recognition of my significant contribution during personnel turnover within the team and preventing SLA from growing.• Achieved seamless onboarding for five new employees by providing effective training and creating comprehensive materials and documentation to facilitate a smooth transition into their roles.

• Investigated and resolved complex accounting cases, applying advanced analytical skills to identify and rectify financial discrepancies.• Responded promptly to payment inquiries from customers, providing clear and concise explanations regarding payment status and details.• Processed closing documentation to confirm accuracy in financial records, reviewed and validated invoice details, and applied both check and electronic payments.• Created and designed over 20 email templates tailored for various accounting processes to enhance communication efficiency.• Curated a comprehensive Team Knowledge Hub, serving as a centralized repository for critical accounting information.• Developed and maintained SOP documents that contributed to improved consistency and adherence to accounting standards.

• Introduced customers to suitable real estate agents and lenders within our network, based on their specific needs and preferences.• Held a record for receiving the Quality Award for 10 consecutive months by adhering to call script guidelines and achieving exceptional results. • Created an SMS Rebuttals and Responses template that is still utilized by other Customer Success Representatives. • Consistently a top performer both meeting and exceeding expected metrics.

• Utilized various software platforms, including SAP, to identify and resolve complex payment discrepancies through data analysis.• Handled customer inquiries and escalations to ensure timely order resolution and fulfillment. • Advanced from a Tier 1 AMR specialist to a Tier 2 EMEIA specialist within my first quarter of employment. • Awarded for perfect attendance and nominated for Employee of the Quarter 2017.