Adrian Garcia Email & Phone Number

Framingham, Massachusetts, Us

My role is to equip clients with the solutions they need to ensure high digital quality for websites, mobile apps, IoT products, and in-store digital interactions. I leverage Applause's global community of over 1 million on-demand testers to provide tailored testing and feedback solutions.I work closely with clients to understand their business objectives and customize our crowd-testing services, including Functional, Payment, UX, Accessibility, Inclusive Design, Customer Journeys, and AI/Voice Training and Testing.I love engaging with diverse clients across industries, from e-commerce to media to FinServ, helping them achieve their digital quality goals.

Taipei, Tw

(Solutions Engineer 02/16 to 05/16)Supervise, manage, and provide strategic direction to the company's engineering team in North America for network-based Surveillance Enterprise Solutions.▪ Oversee the pre-sales, consulting and relationship management for our top System Integrator partners and End Users including RFI/RFQ response, Site Surveys, System Architecture Design, Proof of Concepts, etc. to maximize revenue growth▪ Deliver presentations (face to face and webinars) of solutions and architecture design to stakeholders including C-suite, executive teams, management, etc. with different levels of technical knowledge in partnership with the sales team to reach sales targets▪ Administrate the creation of guidelines and process development for the Technical Support team with the goal of assisting customers. ▪ Promote and educate customers on new product releases including cloud software products and services. ▪ Technical guidance and deep knowledge transfer to customers & partners. Assist on a daily basis with system architectural challenges as well as provide best practices for the development of new and existing projects▪ Document technical design requirements in writing. Publish white papers, manuals, and how-to technical documents▪ Plan the execution strategy, deployment, and attendance of Trade-shows / Exhibitions▪ Develop and implement hundreds of Technical Training sessions for enterprise customers and end-users▪ Test, validate, and re-engineer new Hardware & Software products introduced to the market▪ Manage the technology needs for the US Headquarters including IT Management, network, and server administration.

Taipei, Tw

(Assistant Manager 12/14 to 06/15)(Field Application Engineer 09/12 to 12/14)Supervised, managed, and provided strategic direction to the company's field application engineering team in the company's global Headquarters for network-based Surveillance Enterprise Solutions.▪ Worldwide Pre-Sales Technical Support for IP Surveillance Solutions (Hardware & Software).▪ Engineering services for OEM/ODM accounts worldwide.

Tw

Software development for a startup cloud-based solution for retail business using JSP, JAVA, Javascript, HTML, CSS and JDO▪ Collaborated on the deployment of the cloud platform using GoogleAppEngine▪ Led the Cloud Web Services, Web Interface, and Database Architecture Design▪ Executed Information Security & IT Architect guidelines, policies and procedures

Research for the Information Security Lab of the Computer Science Department▪ Review papers and publications for accuracy, completeness, and consistency▪ Thesis research topic on Malware Detection Frameworks for Android OS.

Luxembourg, Luxembourg, Lu

(Network Quality Engineer Intern May-08 to Jan-09)Optimization of the 2G and 3G cellular networks▪ Monitored & took corrective actions to maintain optimal quality levels in the core cellular network. ▪ Achieved high levels of customer satisfaction through the use of Key Performance Indicators (KPIs) and network service engineering tools▪ Created dynamic reports using HTML, PHP, Oracle SQL, and Reporting tools for Data Mining and Data Visualization to ensure the quality of the Core and Value Added Services (VAS) of GSM, GPRS, EDGE, UMTS and HSDPA networks.▪ Researched and created new tools for -Call Detail Records- (CDRs) analysis for GSM, GPRS, EDGE,UMTS and HSDPA networks for network monitoring.▪ Managed and supported services for statistics collection, reports and databases.▪ Led the regional project for the acquisition of a Network Monitoring and Fraud Detection system in Latin America Millicom operations (including Honduras, Guatemala, El Salvador, Paraguay, Bolivia,Colombia).▪ Participated in the process of publishing articles for knowledge transfer in the internal wiki-based platform.

International Master Program Of Information Systems And Applications, Information Systems And Applications

Engineering, Electronic Systems

Engineering, Telecommunications