The Peopleworks team is responsible for delivering all HR functions at FCTG including a learning and development strategy utilising the Australian Qualification Framework. The Accreditation component currently trains over 3,500 staff members nationally across six qualifications, utilising a number of Registered Training Organisation partnersAs State Leader, I am responsible for managing all aspects of accredited training and ensuring progression, completion and engagement is maintained for all students in enrolled in QLD.Key Responsibilities:- operational planning and execution in line with FCTG objectives and goals- team performance management- liaise with a number of partnered Registered Training Organisations to ensure integrity and compliance of qualifications are met- engage regularly with operational leaders within Flight Centre including Store Managers, Area Leaders and Nation Leaders- provide development and support to a team of accredited trainers in QLD tasked with training and assessing employees in Flight Centre- deliver training and assessment via e-learning, face-to-face facilitation and virtual facilitation to both groups and individualsQualifications delivered:- BSB51918 Diploma of Leadership & Management- SIT40116 Certificate IV in Travel and Tourism- SIT30216 Certificate III in Travel

The Peopleworks team is responsible for delivering all HR functions at FCTG including a learning and development strategy utilising the Australian Qualification Framework. The Accreditation component currently trains over 3,500 staff members nationally across six qualifications, utilising a number of Registered Training Organisation partnersAs a Development Coach my core role was to train and assess 1st and 2nd year consultants for Flight Centre Travel Group Brands at the CIII and CIV level.Key Responsibilities:- ensure progression and engagement of their qualification- conduct workplace training and assessment across FCTG stores in QLD, Nth NSW & NT- report to store managers on their trainees- enroll and induct new employees to their traineeships- manage all aspects of the trainees qualification- deliver training and assessment via e-learning, face-to-face facilitation and virtual facilitation to both groups and individualsQualifications delivered:- SIT40116 Certificate IV in Travel and Tourism- SIT30216 Certificate III in Travel- BSB30215 CIII in Customer Engagement

To deliver amazing travel experiences to Flight Centre Brand customers through expertise in product, destinations and sales. Responsibilities:- Grow customer database- Retain customers- Grow sales and productivity- Manage customer bookings from enquiry to post travel Systems:Galileo & Sabre – Global Distribution System Email & Microsoft officeOmnis Accounting system (Client)Polar OnlineTravel CubeCalypso

Travelled independently throughout Europe.

As Prefectural Advisor for Tochigi Prefecture, I was responsible for approximately 40 fellow JET participants to provide training in their roles and support them with daily life in Japan.Responsibilities:- Designing and conducting quarterly training conferences, seminars and inductions- Mediating any conflicts with JET participants and their respective employers- Providing support with cultural assimilation and culture shock - Checking in with the well being of all JET participants in Tochigi- Creating a positive experience and culture for members in the JET Programme

Working across 6 Senior High schools (and 1 Special Needs Education School), I taught approximately 20 classes per week in conjunction with the National English Syllabus. Responsibilities:- Preparing and delivering classes for all Senior High School grades- Creating and marking assessments- Preparing final year students for university entrance exams and interviews- Coaching students in English conversation skills- Delivering workshops on Australian culture- Facilitating after hours "English Clubs"- Judging English speech competitions

Delivered English to elementary schools with the goal of exposing students to the English language whilst also introducing them to Australian culture. Responsibilities:- preparing and delivering approximately 20 classes per week across 4 elementary schools- participating in all school events- creating learning materials