Adrian Harrison Email & Phone Number

United States

Provide front line customer support for an AP software startup. Facilitate and process payments via client and supplier portal. Troubleshoot payment issues including virtual card declines, ACH rejections, payment delays, and returned checks. Monitor payment refunds to customers and payment reissues to suppliers so they are completed in a timely manner. Set up ACH payments for suppliers. Verify that client payment files are uploaded to meet daily payment deadlines. Work closely with compliance team to ensure supplier and customer banking information meets regulation standards.

Baltimore, Maryland, United States

Successfully resolve customer support tickets in Stripe’s Priority Services Queue for Stripe subsidiary. Provide email, chat & call support for industry leading payment processing company. Clearly communicate with clients to solve complex payment processing issues. Troubleshoot and solve these issues using a direct and easy to understand approach. Achieved CSAT scores over 85%. Maintain above average productivity with minimal escalations. Assist with dispute resolution, refund settlement, payout/payment issues and account verification processing. Troubleshoot API log errors and provide suggestions to users for debugging problems.

Maryland

MatchStar is an Executive Search/Recruiting firm serving technology companies. We have successfully placed hundreds of executives into leadership positions at some of the most innovative, venture backed companies in the world. We combine our research with a targeting process that enables us to find hundreds of qualified candidates quickly.

Hunt Valley, Md

Managed and developed a team of technical service representatives for our client. Met or exceeded monthly KPI scores set by client. Increased team CSAT scores from below client goal of 80% to 86%. Ensured monthly quality control targets were achieved.

Baltimore, Maryland Area

Gaithersburg, Md

Bs, Business Management

Education record