Adrian Burke Email & Phone Number

Ojai, California, United States

Carpinteria, Ca

A dedicated Technical Escalations Specialist with a proven track record in handling escalations and support tasks effectively. Known for genuine care and commitment to the team, bringing positive energy and great humor to meetings and conversations. Strong relationships with Technical Service's and leadership in shift-left efforts have been commendable. Focused on building confidence, identifying and resolving complex issues, seeking opportunities for improvement, and deepening collaboration… Show more A dedicated Technical Escalations Specialist with a proven track record in handling escalations and support tasks effectively. Known for genuine care and commitment to the team, bringing positive energy and great humor to meetings and conversations. Strong relationships with Technical Service's and leadership in shift-left efforts have been commendable. Focused on building confidence, identifying and resolving complex issues, seeking opportunities for improvement, and deepening collaboration with cross-functional teams to reduce member friction and improve overall product quality.Skills & Abilities •Escalation Management •Customer Support•Relationship Building•Problem Solving•Cross-functional Collaboration•Product Knowledge•Risk ManagementExperience-Technical Escalations Specialist[LinkedIn], Carpinteria, CA [May 2015 - Present]•Supported multiple products and Effectively resolving top tier percentile of issues per month.•Cultivated strong partnerships, particularly in the 3 high profile product lines on LinkedIn’s Platform and enhanced escalation processes with Tier 1 and vendors.•Created effective Internal and External facing Help Content and improved communication with support teams.•Collaborated with Technical Managers and Product Operations Managers, sharing best practices and implementing shift-left ideas.•Provided training and support to peers, ensuring high-quality and efficient ticket escalation.•Diagnosed ingestion issues and retrieved historical data on missing posts, contributing to User Acceptance Team space during Code Yellow.•Managed risks by updating Help Center articles, resulting in improved user experience and reduced case intention rate.Projects •Flagship Share Flow Audit Testing: Contributed to testing, identifying member and customer frictions, and delivering a friction-free experience.•Help Center Article Update: Revised "Post Content in LinkedIn Groups Feed" article, improving helpfulness and reducing case intention rate. Show less

Ojai, Ca

Ventura County

Bass player in original music projects since 1982-PresentFormer Bass player for The Motels

Associate Of Arts (A.A.), Music

Associate Of Arts (A.A.), Music