Successfully completed projects: Upgrading/Replacing Cisco LAN switches and the ASA to improve network performance and increase size and security.Being SME for project of implementing new VOIP technology including IP phones, Cisco PoE switches. Deploying VOIP calls for Microsoft Teams Client; Implement new Cloud-based IVR system to support company's telephony.Managing the Helpdesk system, triage and allocate tickets, oversee timely delivery of quality technical support service to… Show more Successfully completed projects: Upgrading/Replacing Cisco LAN switches and the ASA to improve network performance and increase size and security.Being SME for project of implementing new VOIP technology including IP phones, Cisco PoE switches. Deploying VOIP calls for Microsoft Teams Client; Implement new Cloud-based IVR system to support company's telephony.Managing the Helpdesk system, triage and allocate tickets, oversee timely delivery of quality technical support service to clients.Asset management of IT working capital (AssetTiger).Creating regulatory reports from data pulled form SQL databases.Remote deployment and config of iPhone and iPads mobile devices using Cisco Meraki endpoint management.Ongoing update of the Company's websites and customer portalsOngoing maintaining and managing of the Hyper-V and VMware servers and company's virtual infrastructure.Supporting IT procurement initiatives (research to identify IT vendors); handle software licensing and compliance; engage with the company's IT vendors to respond to request and troubleshoot escalations.Providing onboarding and off boarding for domain users in hybrid environment ActiveDirectory and Microsoft (Office) 365, managing Exchange server and user accounts,File Share access, VPN support. Provide operational support in areas such as backupand recovery.Training users in new applications software. Show less

Participate in all aspects of analytics package development including design andimplementation of package components, component integration, unit testing, anddocumentation. Manage periodic updates to multiple packages with guaranteedaccuracy by utilizing/maintaining existing and designing new scripts to automatevalidation and updates.Work with services team members, other employees and customers to capture policysettings used in various customer engagements and derive… Show more Participate in all aspects of analytics package development including design andimplementation of package components, component integration, unit testing, anddocumentation. Manage periodic updates to multiple packages with guaranteedaccuracy by utilizing/maintaining existing and designing new scripts to automatevalidation and updates.Work with services team members, other employees and customers to capture policysettings used in various customer engagements and derive best practices for referencepolicies.Maintain documentation and policy settings database for Densify.com SaaScustomers. Show less

Coordinate and participate in network upgrade projects.Successfully completed projects include: Network extension from half-floor to full-floorin stage one, then expending from one-floor to two-floor office area with quadruple thenumber of users from stage one.Implement VMware and Hyper-V infrastructures to utilize and verify backup solutions,P2V, VM Migration, VM Replication. Setup and maintain the software testing labs to specs recommended for each development… Show more Coordinate and participate in network upgrade projects.Successfully completed projects include: Network extension from half-floor to full-floorin stage one, then expending from one-floor to two-floor office area with quadruple thenumber of users from stage one.Implement VMware and Hyper-V infrastructures to utilize and verify backup solutions,P2V, VM Migration, VM Replication. Setup and maintain the software testing labs to specs recommended for each development project.Provide technical support for internal users and external customers over the phone or connecting remotely to their devices.Improve performance for desktop and server computers through hardware upgrades and software tuning. Update support ticket status in CRM. Working with peer engineers to resolve customer's issues to their satisfaction. Show less