Adrian Worsfold Email & Phone Number

Manchester, Gb

Manchester, United Kingdom

Remit – As a member of the senior leadership team with six direct reports lead and manage up to circa 1,500 colleagues in the delivery of the highest standards of safety, customer service and operational performance in a local commercial bus service across a multi-site operation. Creating and maintaining a people and customer centric culture which recognises and values diversity and inclusion. Deputising for Managing DirectorKey achievements – • Operational lead and member of core bid team preparing for bus franchising in Greater Manchester, focusing on organisational business structure design, mobilisation, people management and franchise delivery• Successful in securing and operating high profile ‘flag ship’ services on behalf of Transport for Greater Manchester (Metroshuttle/Free Bus and Vantage)• Created a customer centric strategy and delivery plan within the leadership and front-line management teams along with robust plans to emanate this approach through to circa 1,500 front-line remote workforces• Design and implementation of improved ways of working delivering service improvements across lost mileage (service cancellations) and punctuality metrics• Increased employee engagement scores by 16% in an eight-month period• Repositioned management / employee relationships to achieve more collaborative working environment• Led on organisational design & restructuring to achieve business efficiency in an evolving market• Re-established Trade Union engagement both locally and at regional level• Improved safety performance by 25% through reduction in collisions and injuries• Worked in partnership with external and public bodies in the delivery of tendered and contracted services• Experienced in media relationships including live radio interviews & television interviews to promote positive image of the company• Successfully led negotiation resulting in acceptance of pay awards • Experience in resolution of trade union disputes including ACAS negotiation

Manchester, United Kingdom

Responsible for geographical spread of six operating depots within Greater Manchester To lead and manage First’s local bus service in a specific market - focused on delivering for customers. Oversee local bus operations, engineering and customer service for UK Bus within four depotsTo lead our people and deliver the customer promise of Better Journeys for LifeTo ensure the highest standards of safety for our customers, staff and the general public. To drive business growthAwarded 'Leader of the Year' North Region - 2014 & 2015Awarded 'Accountable for Performance' First Group PLC 'Be First' Awards 2016

Manchester, United Kingdom

Responsible for geographical spread of four operating depots, centralised service performance team and customer liaison, cicra 1,100 FTE To lead and manage First’s local bus service in a specific market - focused on delivering for customers. Oversee local bus operations, engineering and customer service for UK Bus within four depotsTo lead our people and deliver the customer promise of Better Journeys for LifeTo ensure the highest standards of safety for our customers, staff and the general public. To drive business growthAwarded 'Leader of the Year' North Region - 2014 & 2015

Cheshire

At Retail in One we are championing the return of the successful, thriving high street with the emphasis on smaller, independent businesses. We bring together over 50 years experience and 'hands on' skills from retail, hospitality, customer service, training, operations and marketing gained in a diverse range of retail and leisure high street brands which we use to support a business in growing sustainable profitabilityRetail in One work with clients to identify and implement ways to expand the customer base, enhance the product and service offering, realise retail and service potential and drive continuous improvements. We are also finding ways of small businesses, parish councils and local trading groups working together to help breathe new life into their local retail areas. All of this with specialised, independent support delivered at an affordable low costWe appreciate each business and every project is unique, so we build an intelligent and customised service to match the business needs. By delivering projects within a structured manner, we bring order to a process and are able to tackle changes head on, re-defining goals as necessary and facilitating good decision making.Retail in One can offer business solutions to all, from a farm shop, delicatessen, florist, café, restaurant, fashion retailer to a convenience store we can help you grow a clients business.

Manchester, United Kingdom

Responsible for the delivery of operational and service excellence across UK regional and overseas airports in relation to all aspects of ground operations and customer serviceTeam management across remote and diverse team including managers and front line staffRevenue generation through ancillary sales and service enhancement Contract negotiationCreation & management of Service Level Agreements Supplier & client relationship managementDeputy CAA Postholder

Postgraduate Diploma, Leadership & Management

Education record