Adrian Serrano Email & Phone Number

Chicago, IL

• Maintained approximately 4500 accounts in a cloud-based database, creating new accounts (manually & bulk), source & enter missing data (PII, employment, demographic, contact), assess union fees based on several.
• Collect in-person payments, calculate owed amount, logging payment in excel spreadsheet with account info, & applying payments to member’s account; assisting members setup payments via online portal. Log daily payments.
• Oversee 20-32 employers with CBAs, liaising with top management to: provide onboarding instructions / requirements for new union locations, union membership related procedures, union reports, providing necessary forms.
• Locate and notify customers of delinquent accounts by mail, telephone, or on-site visits to union locations
• Arrange for debt repayment and if applicable establish repayment schedules based on customers' outstanding balances & policy guidelines
• Provide training for new team hires: intro to Unions, CBAs, terminology, union billing, payment procedures, employer accounts overview, RTW/US, grievance intake, training on legacy system & current system related to.

Evanston, Illinois

• Provided exceptional customer service by educating customers on over 300 products, including spices, blends, and extracts, while highlighting their histories, cooking methods, & variations
• Managed supply chain communication between Evanston and Gold Coast locations, ensuring efficient inventory tracking at Evanston location to minimize product shortages and unavailability, receiving and unpacking.
• Processed in-person, phone, online, and commercial orders with precision and attention to detail
• Provide highest level of customer service and resolving any issues that may arise
• Blended spices to recipe standards as assigned by GM for out of stock products, back stock, best sellers, and custom blends to meet wholesale buyer needs

Greater Chicago Area

Various tasks performed depending on the client. Jobs have included: logo design from concept to production (print and digital), printed cards, website markups, 3D animation and video editing, and basic coding.

Evanston, IL, USA

• Spearheaded a 73% increase in sales year over year through strategic initiatives and effective promotions
• Amplified social media (FB/Instagram/website) traffic by 220% within first year through targeted ads (via mailers and Facebook Ads), engagement with regular customers, and driving local business awareness through.
• Upgraded Point of Sale hardware and software systems, troubleshooting errors, streamlining checkout processes, and updated receipt printouts to include store branding for additional visibility
• Research new products (online trends, Youtube, recon) & met with industry representatives approximately quarterly to discuss burgeoning products, get feedback on market trends, and opportunities within the industry
• Consistently surpassed management expectations by providing hospitable customer service while providing knowledgeable feedback on merchandise, earning commendations for outstanding service from returning customers
• Track sales and floor traffic, analyzing sales patterns and incorporating said data into monthly reports (via Google Docs) to identify issues, areas for improvement, adjust staffing needs, potential alternate business.

Schaumburg, IL, USA

• Helped LDC attraction maintain Grade A for 3 Mystery Visits
• Performance score of 96%
• Party host and off-site event coordinator
• Gave tours to customers
• Operated film, theater equipment, rides, and heavy machinery
• Managed several areas simultaneously

Schaumburg

• Gained Key Holder position in 3 months
• Generated 100K+ in sales
• Provided knowledge about products and cognitive applications to customers
• Resolved customer complaints while meeting business expectations
• Shipment receiver, merchandising, & loss prevention.
• Consistently met goal based sales metrics

Duties included working on project development and management, instructing students in technology, resource management, programming, overseeing testing of language proficiency, and language tutoring in Spanish and Japanese.

Design, create, and edit ads for group outreach; member recruitment; manage social media; provide quarterly budgets, and help organized events. Boosted media output from 50 members to over 2000 members on average via social media platforms, ad canvassing, email lists, and recruiting.

Bachelor Of Arts (Ba), Japanese Language And Literature

Activities and Societies: Alumni Student Connection, Asian Student Konnection, Frankly Speaking, International Club, Japan Club.Study.

Minor, Graphic Design, 3.41

Activities and Societies: International Club, ECCE, Asian Student Konnection, The Kindling Magazine, Viewfinder Magazine, Speaking.

Language Certificate, Japanese Language And Literature

Activities and Societies: Karate, Language tutoring, Wa-Club.Study abroad semester at NGU.

Accounting And Bookkeeping, 3.9

Activities and Societies: Future Business Leaders of America, Speech Team, Phi Beta Lambda, AP English.Through a special business program.