Adrian Brunson Email and Phone Number

• Provide guidance, assistance and support in the areas of System and Application engineering and management• Accept advanced Level IT tickets from a team of f of 6 Information Technology Engineers• Escalation point for our technical support team and other members of the organization• Assess the stability, security, and scalability of installed Windows systems.• Discuss system and server upgrades with IT managers.• Install or upgrade Windows systems and servers.• Provide technical support for staff and back-end system users.• Troubleshooting system and server errors.• Review system error logs and user-reported errors.• Monitor and update the Windows codebase.• Manage user access.• Monitor system performance.• Maintain server architecture security and creating system backups.• Provide echnical support and guidance for Mac, Windows, Linux, iOS and Android devices, A/V systems, and network troubleshooting for cloud based (AWS, GOOGLE) and on-prem environments.• Provide support in automating key business processing such as onboarding and onboarding employees, device, patch and vulnerability management, backup and recovery and system provisioning• Support and educate employees via ticketing systems, face-to-face interactions, over the phone, and classroom settings• Support cloud-based applications.Document processes and build out IT knowledge base for both employees and the IT teame an integral part of change management by supporting employees when new tools and services are rolled out• Have general availability M-F during regular office hours with occasional on-call and on-site availability after hours or on weekends for system changes/rollouts and office expansion projects• Excellent communication, collaboration and project management skills.AWS and VMWARE administration and supportExperienced in Mac, Windows, Linux administration and support• Mastery of Active Directory, OKTA, API integration, PKI Certification and Authentication

• Provided Executive End-User (C-Suite, VP) “white-glove” IT service support in an SLA/MTTR driven work environment within a heavily driven MAC OS environment• Software Application Support with regards to automation, code migration, and administration• Establish and drive an efficient Group Policy Management strategy including identification, creation, and dynamic modification to OU user memberships• Managed a team of (10) IT Professionals• Utilized Tenable/Nessus to manage Cyber-Security threats/vulnerabilities• Administered Confluence & Jira software application• Slack software administration and support• L1/L2 Network Support (DNS, DHCP, Internet Security)• DevOps (AWS)• Reduced monthly “EBITDA” expenditures by $10,500 by deleting non-business essential servers/databases• SLA & MTTR Metrics Responsibility to Vice President/Chief Information Officer in absence of Shared Services EIT-Manager• Configured and maintained a 99% uptime of a network of 20+ Unix Servers• Enterprise/Global SCCM support, Windows 20xx (Server Support), and Windows 7,10,11 Support• Utilization of Service Now and Manage Engine ticket systems with regards to operational reports, asset administration, pro-active network monitoring, and break/fix IT incidents• Assisted with IPv4/IPv6 design planning and certification• Deployment Administration of Chef, Asterisk, and Puppet• IT Asset Management with regards Hardware and Software Licensure• Intune, JAMF pro, MDM/MAM Proof of Concept experience• Cisco, f5, checkpoint, and Juniper Administration• Extensive working knowledge with Palo Alto Networking Technologies.• Experienced with Python, Bash and Powershell scripting language.•servers/databases• • Worked with product and engineering teams to review, supervise, and track security vulnerabilities remediation efforts, and ongoing vulnerability testing• Experienced with Python, Bash and powershell scripting language