Senior Support Engineer
Technical competency of the Oracle E-Business Suite, responsible in assisting customers with the Installation, Upgrade, Maintenance and Administration of Oracle Applications inclusive advanced topologies, single sign-on, OAM, DMZ and integration/developing of custom application with E-Business suite using OAF and ADF.· Owning and resolving problems and managing customer expectations throughout the service request lifecycle in accordance with global standards· Maintaining product expertise in assigned cluster· Reducing escalations· Working towards, adopting, and contributing to new processes and tools (Oracle Web Conference (OWC), diagnostic methodology, health checks, scripting tools, etc.)· Contributing to knowledge management content creation and maintenance· Participating in root cause and corrective action (RC/CA) activities defined within one’s cluster