Adrianne Spiker Email & Phone Number

Farmington, Missouri, United States

Farmington, Missouri

Remote

Responsibilities included proposal completion (RFP, RFI, security questionnaires), development of both boilerplate and customized proposal content, client presentations, solution designs for new opportunities, along with directional pricing input. Translating complex solutions and concepts into easily understandable responses.Completed more than 200 proposals per year within industries such as healthcare, communications, retail, technology, and financial services. Global sales experience in North America, Central America, EMEA and APAC.

Bardstown, Ky

Responsible for overall inbound contact center operations and profitability for up to 300 FTE, ensuring all aspects of Statement of Work are effectively achieved. Worked across functional areas to lead strategic implementation and direction of contact center. Advocate for and represent the customer’s interests. Proactively identify and provide resolutions for any client concerns as they arise. Identify and drive opportunities to improve Operational performance, including: - Partner with the Business Reporting team to ensure all site and program level reporting and data is accurate and timely.- Perform analysis on performance outliers to identify and drive action plans for improvement at the agent, site and program levels.

Farmington, Mo

Responsible for overall inbound contact center operations and profitability for up to 530 FTE, ensuring all aspects of Statement of Work are effectively achieved. Worked across functional areas to lead strategic implementation and direction of contact center. Identify and drive opportunities to improve Operational performance.