Adriano Vaz Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo, Brasil

• Process and framework optimization, such as Scrum, Kanban, VSM, Flight Levels, Inception and Dependency Management across 30 squads, acting as Agile Coach.• Hypothesis validation approach through agile, simple and cost-effective prototypes, focusing on delivering innovative and efficient solutions in diverse segments like B2C, B2B and B2B2C.• Development and establishment of the Value Management Office (VMO) area.• Implementation of Strategic and Tactical OKRs, enhancing strategic alignment among departments. Reduced CAC from R$ 192 to R$ 80, Churn from 1% to 0.5% and Contact Rate from 22% to 13%. Decreased lead time from 92 to 79 days. Increased NPS to 63 points.• Led operational strategy to enhance customer experience using the company's main product, reducing failure rate from 10% to below 1% with transaction time 40% faster, resulting in a 20% cost savings.

Barueri, São Paulo, Brasil

• Construction from the beginning of Veloe, developing a transactional structure with 2.1 million customers using 82 highway concessionaires and 1.519 parking lots, generating a volume of 200 million transactions per year and moving R$2.5 billion per year.• Developed strategy for 4 new operational areas (implementation, support, logistics and fraud prevention), prioritizing products for initial customer launch.• Specified, developed and launched 2 transactional products for vehicles (Toll and Parking), managing the complete customer lifecycle: purchase flow, identity verification, product logistics, usage, transaction authorization, billing and payment transfer to commercial establishments.• Conducted crucial negotiations with Regulatory Agencies, Shopping Centers and Highway Concessionaires to establish strategic partnerships and expand services.

Alphaville

• Management of cloud and network infrastructure across 16 states and over 300 sites, encompassing Data Center and Information Security, reporting to the IT Director.• Coordination of support team covering levels 1, 2 and 3, ensuring operational continuity and swift resolution of incidents, problems and crises.• Implementation of comprehensive monitoring systems, covering the entire ConectCar network and Data Center, providing a complete view of the operational environment.• Relationship management with Shopping Centers, Airports and Highway Concessionaires.

Barueri, São Paulo, Brasil

• Construction of moment zero and launch of the company on the market, developing the operational and technological strategy, adapting existing RFID technologies with security protocols, which resulted in the breaking of “Sem Parar” monopoly and subsequently the entry of 4 new companies in this segment.• Responsible for the Implementation and expansion of the national network of affiliates, following PMI best practices.• National coordination of Project Managers overseeing Highways, Shopping Centers, Parking Lots and Airports. Technical implementation, configuration of advanced technology equipment, signage and specialized training.• Achieved 100% technology upgrade among all highway concessionaires, enabling increased transaction volumes by over 50% in automatic toll and parking lanes, thus fostering entry of other companies into the urban mobility segment.

São Paulo E Região, Brasil

• Implementation of firewall and UTM (content filter) at the Head Office and 2 branches, implementation of the network segmentation and security project at the head office and branches and improvements in topology, exchange and configuration of wireless network equipment.• Coordinated projects and defined strategy, designed and implemented Telecommunications and Information Security projects. Managed incidents, requests and changes.• Provided support for corporate network (Data Center, Head Office and Branches), managed and controlled Firewall, Routers and L2/L3 Switches.

São Paulo E Região, Brasil

• Implemented MPLS across 100% of Bradesco bank branches, implemented high availability topology at Bradesco and managed rollout hub project for switches across all Bradesco bank branches.• Provided on-site and remote technical support for clients such as Bradesco, Embratel, B3 and Primesys. Configured and installed routers, switches and satellites (Cisco, Huawei, Furukawa and Hughes).• Implemented networks using several technologies including LAN, WAN, MPLS, X-25, ATM, FRAME-RELAY and VPN.

Master Of Business Administration (Mba)

Engenheiro

Tecnólogo