As the Service Delivery Manager for the world's largest producer of alcohol, I am responsible for orchestrating seamless delivery operations and ensuring the alignment of strategies with the client's objectives. Leveraging my expertise in service management and deep understanding of the alcohol production industry, I oversee the end-to-end delivery process to guarantee the timely and efficient provision of services to meet the client's requirements.

Project: Creation of a new Salesforce ORG and migration to the Energy sector at Raízen, the world's largest producer of sugar and ethanol.Key Challenges:Product definition: Ensuring the solution meets business needs and is aligned with the company's strategic objectives.Prioritization and integrated roadmap vision: Maintaining a complete view of the project, organizing deliveries based on business value and urgency.Team training in agile methodologies: Continuous development of the team for full adoption of agile practices like Scrum, fostering a high-performance team.Focus on delivering customer value: Consistent focus on generating value with frequent, high-impact deliveries.Monitoring of performance and metrics: Continuous tracking of key success metrics and project performance.Stakeholder alignment: Efficient management of expectations and communication across all parties involved in the project.Strategic alignment: Ensuring the project is always in sync with Raízen's long-term strategy.

Throughout my career as a Squad Leader (SL) and Scrum Master (SM), I have worked on several projects with national and global impact, ensuring the quality of deliveries and fulfilling commitments to clients. I focused on achieving business objectives in an agile, efficient, and effective manner.Projects:Janssen Latam – Innovation: Creation of a portal for South America aimed at receiving startup ideas for Johnson & Johnson’s businesses.Challenges: Tight deadlines, team training, product definition, and technical support for content generation in the CMS.Janssen Latam – JanssenPro: Development of the JanssenPro medical portal, covering Central and Latin America.Challenges: Implementation of a multi-region CMS, team training, and delivering significant value, including a COVID-19 site for doctors.Janssen Latam – Darzapp: A Johnson app for calculating chemotherapy schedules, facilitating medical prescriptions.Challenges: Rigorous testing to comply with the regulations of each country, multi-country timeline with simultaneous deliveries, and adherence to GXP standards.J&J MD – Medical Websites: Creation and maintenance of the Ethicon platform for managing medical products, focusing on the US and EMEA markets.JnJ - Academy plus - training portalItaú – Rede: Development of the Rede`s portal, focused on credit card machines and customer service.Itaú Card: Creation of an Android/iOS app for the loyalty program, with features for point redemption and balance inquiries.Iguatemi Shopping: Development of a Christmas campaign app with augmented reality, allowing interaction with characters.Makro Retail: System integration and software evolution.

September 2011 – July 2014 (2 years 11 months)Act as the leader of a development team at Ci&T. This team works using the SCRUM methodology, technologies are in the development of programming languages ​PL / SQL, Oracle Forms, PRO-Cs, shell scripts ...

July 2010 – September 2011 (1 year 3 months)I'm part of Development in Oracle Forms, Pro*C, Shell Script, PL/SQL

Summary of the activities: In the past I was part on the team of developers and customizations for Oracle E-business suite,using Oracle Forms and Oracle Reports tools, and programming in PL/SQL.Was part of the team infrastructure, and also in a Project Management with Siemens Enterprise Projects,one of this projects we upgraded all Siemens Voice Solutions (Hipath 4000, OpenScape “Hipath 8000”, Procenter “Help desk system”, Xpressions “Voice MailBox”),through the work of organization and define standard voice services, nowadays IT Is possible work every day, for reduce costs, improve high-quality services, activate new features eg.a VoIP Phone in a remote location (out of the company through the internet). I monitor and keep all the voice systems functioning correctly.

Summary of the Activities: Systems Analyses, Procedures development, Triggers, Reports in oracle using PL/SQL developer, and the same activities in Microsoft SQL Server. Developer in Delphi. part on a team of development

Maintain and support (hardware and software) in laboratories at EEP.