Adriano Chiovati Email & Phone Number

Foster City, California, Us

New York, Ny, Us

Blackrock, Co. Dublin, Ie

Oneview Healthcare is a young, energetic and entrepreneurial organization with a passion for innovation, simplicity and patient engagement. Our journey has taken us to all corners of the globe where we have collaborated with hospital managers, IT specialists, caregivers and, most importantly, patients. This has led us to develop the most innovative patient engagement solution on the market today, the Oneview Healthcare Solution.I am providing desktop and applications support functions to employees and internal customers, ensuring efficient and rapid turnaround of issues via ticket handling systems and processes.Troubleshoot and diagnose system problems, recommending solutions, and performing preventative maintenance functions as required.Configurie software deployment and packaging tools to ensure operating systems and/or applications are at approved revision and patch level, and that installation procedures are consistent.Configurie and maintain Group Policy Objects applied to users and workstation objects in the environment.Accountable for the devices operating system experience and enterprise manageability of the device infrastructure.

Sandyford, Dublin, Ie

• Provide support to customers via telephone, email and remote control for the range of solutions • Diagnose and resolve customers problems. • Diagnose anomalies that may be observed and offer explanations• Provide weekly reports to key customers • Report and track bugs • Ensure that customers are kept up to date at all times• Distributing customer support materials to clients, including new user guides, technical documentation, requirements documents, etc.• Training on system components and sharing Best Practices to ensure optimal experience• Assist with integrations to third party applications• Configuration and Implementation of Data Collection Agent and PFE Enterprise Solutions• Apply relevant updates to various product lines. using WSUS, SCCM and manual patching.

Dublin , Ie

Onsite Engineer for Cloud Based Microsoft Office 365 and Citrix Xenmobile/Netscaler installations and 3rd Level Tech Support for Microsoft Office 365Migrations performed onsite – customer facing projects

Dublin , Ie

2nd Level Technical Support for Cloud Based Microsoft Office 365 Provide support in a very busy environment to the technical and administrative contacts of the subscribers of Microsoft cloud services for O2 Ireland and O2 UK.Cutover Migration performed onsite – customer facing projectAchieve performance targets (call handling, fast ticket handling and high levels of Customer Satisfaction); develop great phone skills to handle the difficult and demanding customers; help the new colleagues to deal with difficult cases; Survey client’s environment and perform migration to the Cloud environment, provide on-site assistance when needed.Provide documentation and training to the 1st level of support, provide documentation for the FAQ on O2 UK website.Perform migration from O2.ie to Three.ie of the whole support mail environment and ticketing systems. Enjoy working as a team member as well as independently. Team leader and team player.Skills obtained: high knowledge of the Cloud Microsoft environment, improved the telephone skills for English speaking customers, improved server and hybrid deployment and migration process knowledge, Powershell scripting, Android, iPhone, iPad and Mac iOS troubleshooting on cloud environment, networking, high level of knowledge about issues in Windows XP, Vista, 7 and Win8 environments. Achieved the MCSA certification in December 2014.

Dublin , Ie

● Provide support in a very busy environment to the technical and administrative contacts of the subscribers of Microsoft cloud services for Three Ireland and O2 UK.● Cutover Migration performed onsite – customer facing project● Achieve performance targets (call handling, fast ticket handling and high levels of Customer Satisfaction); develop great phone skills to handle the difficult and demanding customers; help the new colleagues to deal with difficult cases; ● Survey client’s environment and perform migration to the Cloud environment, provide on-site assistance when needed.● Provide documentation and training to the 1st level of support, provide documentation for the FAQ on O2 UK website.● Perform migration from O2.ie to Three.ie of the whole support mail environment and ticketing systems. ● Skills obtained: high knowledge of the Cloud Microsoft environment, improved the telephone skills for English speaking customers, improved server and hybrid deployment and migration process knowledge, Powershell scripting, Android, iPhone, iPad and Mac iOS troubleshooting on cloud environment, networking, high level of knowledge about issues in Windows XP, Vista, 7 and Win8 environments. Achieved the MCSA certification in December 2014.

2nd Level Technical Support for Cloud Based Microsoft Office 365 Provide support in a very busy environment to the technical and administrative contacts of the subscribers of Microsoft cloud services. Achieve performance targets (call handling, fast ticket handling and high levels of Customer Satisfaction); develop great phone skills to handle the difficult and demanding customers. Keeping a high standard of CSAT expectations and also in the tickets coding and handling.Skills obtained: good knowledge of the Cloud Microsoft environment, improved the telephone skills, improved server and hybrid deployment knowledge, RIM Blackberry environment and troubleshooting, iPhone iPad and Mac iOS troubleshooting on cloud environment, networking, high level of knowledge about issues in Windows XP, Vista, 7 and Win8 environments. Assisting customer in administration of anti-spam and antivirus filtering through Fope technology (Forefront Online Protection for Exchange)July 2011CPL Managed Services for HP (Project work) (Budapest, Hungary).Selected with other 2 colleagues for a technical project in HP site of Budapest: improvement of the Standard Level Agreement of a new desk, helping and coaching the new colleagues to face issues on a 1st level desk, it was an excellent chance to provide my knowledge to the other colleagues and improve (by helping and by taking calls and handling web tickets as well) the performances of the new desk.

Torri di Quartesolo, Vicenza)Customer Service & internal Technical support for Banca Intesa-San Paolo (the largest Italian bank group)Monitoring the daily back-ups and the regular operation of banking shops and ATM machines all over Italy under the OS/390-MVS IBM operative system. We had a very huge responsibility on that team, concentration even in stressful moments was very important in that job.