Adriano Chiovati Email & Phone Number

Foster City, California, US

New York, NY, US

Blackrock, Co. Dublin, IE

Oneview Healthcare is a young, energetic and entrepreneurial organization with a passion for innovation, simplicity and patient engagement. Our journey has taken us to all corners of the globe where we have collaborated with hospital managers, IT specialists, caregivers and, most importantly, patients. This has led us to develop the most innovative patient.

Sandyford, Dublin, IE

• Provide support to customers via telephone, email and remote control for the range of solutions
• Diagnose and resolve customers problems.
• Diagnose anomalies that may be observed and offer explanations
• Provide weekly reports to key customers
• Report and track bugs
• Ensure that customers are kept up to date at all times

Dublin, IE

Onsite Engineer for Cloud Based Microsoft Office 365 and Citrix Xenmobile/Netscaler installations and 3rd Level Tech Support for Microsoft Office 365Migrations performed onsite – customer facing projects

Dublin, IE

2nd Level Technical Support for Cloud Based Microsoft Office 365 Provide support in a very busy environment to the technical and administrative contacts of the subscribers of Microsoft cloud services for O2 Ireland and O2 UK.Cutover Migration performed onsite – customer facing projectAchieve performance targets (call handling, fast ticket handling and high.

Dublin, IE

• Provide support in a very busy environment to the technical and administrative contacts of the subscribers of Microsoft cloud services for Three Ireland and O2 UK.
• Cutover Migration performed onsite – customer facing project
• Achieve performance targets (call handling, fast ticket handling and high levels of Customer Satisfaction); develop great phone skills to handle the difficult and demanding customers; help the new colleagues to deal.
• Survey client’s environment and perform migration to the Cloud environment, provide on-site assistance when needed.
• Provide documentation and training to the 1st level of support, provide documentation for the FAQ on O2 UK website.
• Perform migration from O2.ie to Three.ie of the whole support mail environment and ticketing systems.

2nd Level Technical Support for Cloud Based Microsoft Office 365 Provide support in a very busy environment to the technical and administrative contacts of the subscribers of Microsoft cloud services. Achieve performance targets (call handling, fast ticket handling and high levels of Customer Satisfaction); develop great phone skills to handle the.

Torri di Quartesolo, Vicenza)Customer Service & internal Technical support for Banca Intesa-San Paolo (the largest Italian bank group)Monitoring the daily back-ups and the regular operation of banking shops and ATM machines all over Italy under the OS/390-MVS IBM operative system. We had a very huge responsibility on that team, concentration even in.