Adriano Dalbosco Da Luz Email & Phone Number

Caxias Do Sul, Rs, Br

- Ensure customer success: Help customers achieve results and value with products/services.- Point of contact: Serve as an intermediary between the customer and the company.- Track the customer journey: Monitor the customer’s progress and satisfaction throughout their lifecycle.- Proactive support: Anticipate needs and offer solutions before issues arise.- Problem-solving: Assist in resolving challenges and removing obstacles to customer success.- Expectation alignment: Ensure customer goals are clear and being met.- Collaboration with internal teams: Bring customer feedback to improve products and processes.- Drive retention: Work to increase customer loyalty and retention.- Upsell/cross-sell opportunities: Identify and promote new products/services that add value for the customer.

- Lead the teams in the Information Technology area, guiding and providing clarification on the development of activities, with the objective of achieving a key result or group of aligned results;- Ensuring the evolution of team members (Individual and 360, 1:1, PDIs);- Support people in the development of their careers;- Promote team health to create an environment of trust and high performance;- Actively participate in the hiring of people for the information technology area;- Evaluate the team's capacity, ensuring that the defined results are achieved, aligning deadlines and visibility of deliveries for all areas involved;- Monitor the prioritization of the backlog, guiding the team in the demands, acting in an agile way in the dissemination of information, transmitting and collecting relevant data and facts, aligning expectations, resolving doubts in order to ensure the understanding of communication messages;- Ensuring compliance with standards, requirements, certifications (customers or institutions and bodies) in order to ensure quality in the process to meet business needs and generate value for the customer;- Support in the planning and allocation of people based on the project queue;- Ensuring that the technological environment is adequate to the reality of Randoncorp, participating in forums, IT events, self-development and also seeking to understand and unfold trends in project management;- Manage area budget, supporting management in decision making;- Have a collaborative attitude, always seeking to serve internal customers in the best possible way;- Seek innovation of IT processes, together with the best market practices;- Always seek the creation of the simple but sustainable;- Manage technology providers following the level of their deliveries and planning evolutions of the services provided.

- I work with a role of Team Lead with the IT Manufacturing team of Randoncorp, providing guidance, instruction, direction and prioritization in order to achieve results for the organization;- Support in the agile transformation, being one of the disseminators of the Agile methodology and culture, having already exercised the role of Scrum Master in 2 teams (Working for 1.5 years);- Manage projects of small and medium complexity, maintaining direct communication with stakeholders;- Analyze customer demands and needs, raising requirements, defining scope and evaluating business processes;- Study market trends in search of the best business opportunities aligned to the company strategy, in addition to anticipating the necessary evolutions in the application systems for the manufacturing area (Example: Industry 4.0 and IoT (Internet of things));-Analyze technical aspects of requirements and specifications to meet business needs;-Responsible for investigating the business systems and their processes with the purpose of proposing improvements and solutions;-Develop the design of the IT solution to meet the demands of the business.-Perform the functional validation of the application with the developer;-Plan and guarantee the execution of all the steps of the functional homologation process towards the client;-Ensure the correct implementation of the IT solutions in production environment, as well as the documentation of the solution.

- Maintain solutions in the modules PM, QM, PP and SAP-MII (Manufacturing Integration and Intelligence);- Assist users in the area of Maintenance Planning and Control, with the planning and analysis of maintenance;- Analysis and solutions of problems in the area of Engineering and Manufacturing.

- Participation in SIER (Integrated System Randon Companies) - Project implementation of the SAP / Randon management system;- Key-user of PM / SAP maintenance module.- Leader of Manufacturing Front (PM / QM / PP Modules);- Responsible for manufacturing front deliveries;- Definition of the business rules of the units;- User training;- Process Tests;- SAP solution homologation.

- Computerization of the maintenance area;- Responsible for the Baan IV system in the maintenance module;- Planning and Control of Maintenance; - Elaboration and updating of indicators.

Bachelor Of Engineering (B.Eng.), Industrial Engineering

Course Conclusion Paper with the theme: Process Management Analysis (BPM) Applied to Maintenance Order Management Curriculo Lattes.

Sap Academy, Mm

Pós-Graduação Lato Sensu - Especialização, Digital Business