Adrian Pascual Email & Phone Number

Haslet, TX, US

Practice Lead for the Microsoft Cloud IA team at GuidePoint Security and proud of what we are building!

Tampa, Florida

- Maintain/Create/Modify user accounts in Microsoft Active Directory / Azure AD / Office 365- Create and Manage Support tickets using ServiceNow- Provision/Image laptops with Windows 10 Enterprise Image- Infrastructure Creation and Support in Azure- Worked on project to create a new infrastructure in the Azure Gov Cloud (GCC HIgh)- Create training.

Tampa/St. Petersburg, Florida Area

- Deploy Virtual Machines in the Azure Gov Cloud environment- Experience using the Azure Classic Portal and the Azure Resource Manager- Deploy Resources within the Azure environment via the Resource Manager and PowerShell- Deploy / Manage availability sets in Azure Commercial and Gov cloud- Virtual Machine Cloning- Create Training documentation- Maintain.

Tampa/St. Petersburg, Florida Area

• Maintain/Create/Modify user accounts in Microsoft Active Directory
• Create and Manage help desk tickets using BMC Track-It! Ticketing system
• Prepare laptops for new users with the appropriate software to get the users running
• Repair user/s laptops and ensure they are working with no problems
• Unlock user/s accounts using Active Directory
• Create/Modify user/s VoIP accounts in Cisco Call Manager/Unity

Homestead, Florida

- Install, support and maintenance of all AT&T U-Verse suite of services such as IPTV, High Speed Internet Access and Voice Over IP, using Fiber To The Premises (FTTP) or Fiber To The Node (FTTN) topologies, for both, residential and business customers in compliance with all the company’s safety policies.- Run a set of tests with a communication hardware.

Doral, FL

• Create and Fix online directories for the new clients to ensure there digital footprint is uniform across the internet
• Work on the backend of the customers website, in WordPress, and ensure that the site is optimized for SEO
• Handle various Helpdesk tickets that come in to troubleshoot company PC’s, both Apple and Windows.
• Minor Experience with C-Panel
• Maintain the integrity of the network
• Contact clients and offer exceptional customer service over the phone while maintaining a professional demeanor

Miami, FL

• Handled customer calls and offered proper shipping methods to ship their cargo
• Contacted various trucking companies to ensure the timely pickup of customer cargo
• Fielded the questions and concerns the customer would have about their cargo
• Kept the customer updated of shipping dates/times

Miami, Florida

• Coordinated the export of containers to various places in the world
• Ensured documentation is accurate and complete to ensure timely release of the container at destination
• Communicated with the steamship lines and confirmed sailing date, then communicated to the client
• Offered exceptional customer service to the clients via telephone

Miami, Florida

Prepare products to export to other countriesHandle calls and inquiries of different internal and external customerOffered customet support to customers inquiring about products

Miami, Florida

Responsibly distributed the supplies and medical equipment to doctors offices and laboratoriesImported / exported equipment and necessary supplies to offices in PRManagrd the upkeep of the main and secondary warehouse

Miami International Airport

Calculated routinely the weight and balance of the aircraftPrepared safe and secure ramping apparatus for aircraft landing arrival and departureRecwived manager / team lead training within 2 monthsbof starting to work

Bachelor Of Science (Bs), Information Technology

Activities and Societies: - Iota Sigma Tau Honor Society - Association for Computing Machinery

Associate Of Science (As), Information Technology, 3.97

Activities and Societies: Graduated Summa Kum Laude