Adrian O'Brien Email & Phone Number

Yo-Yo OFFICE® are experts in active & agile office furniture - designed to deliver wellness & productivity gains. Our extensive range of high-performance and sustainable standing desks and mobile acoustic booth solutions keep office workers moving all over the world. Yo-Yo DESK® is the #1 UK brand in its category. Yo-Yo POD® acoustic booths are #Mobile.

North East

𝗥𝗲𝘁𝗮𝗶𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀

𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 - Reporting directly to the Managing Director and part of the Core Leadership Team. Equip4Work is part of TAKKT Group, a market-leading B2B direct marketing specialist in Europe and North America, it is represented by its brands in more than 25 countries employing over 3000 people. Leading the Sales and Customer Services teams processing over.

Stockton-on-Tees, England, United Kingdom

𝗙𝘂𝗹𝗳𝗶𝗹𝗺𝗲𝗻𝘁 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 - Temp Contract during COVID-19 outbreak After being made redundant from Cash Convertors I took a temporary role during the initial Covid outbreak.

United Kingdom

𝗙𝗿𝗮𝗻𝗰𝗵𝗶𝘀𝗲 𝗮𝗻𝗱 𝗥𝗲𝘁𝗮𝗶𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 - Cash Converters originates from Australia launching its first store in the UK in 1991, pioneered buying and selling of pre-owned goods in the UK also offering products ranging from short-term loans, foreign exchange, and buyback. Core ResponsibilitiesRetail and Franchise Operations - Reporting directly to the CEO and a.

Lanarkshire

Core Responsibilities𝗦𝘂𝗯 𝗣𝗿𝗶𝗺𝗲 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 - Directed sixteen Customer Experience Managers, maximising efficiency through regular review, guidance and feedback whilst ensuring compliance with legislation, KPIs, and company policies.Key Achievements★ Created new MI report and performance tracker resulting in increased performance from five out the bottom six.

Scotland, North East England & London Specialist Stores

𝗥𝗲𝘁𝗮𝗶𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 - Managed the commercial and operational performance of a large portfolio of 21 stores over 3 areas across Scotland and North East England with a collective annual turnover of £15m, alongside managing specialist service London stores.Led 24 direct reports including 21 Branch Managers and 3 Senior Branch Managers, alongside leading the.

Scotland

• Managed the operational and commercial performance of 15 stores throughout Scotland
• Monitored, drove and maximised profitability and KPIs through relevant sales strategies
• Ensured sound financial management and budget control in line with annual business strategies
• Coordinated and implemented HR processes and employee relations services
• Led the recruitment and selection of managers and all staffing
• Contributed to the professional development of all staff through regular coaching and training

• Head-hunted to manage the set-up of a new store opening program in Scotland
• Opened 6 new shops and oversaw site procurement and negotiation costings with letting agents
• Managed and coordinated the recruitment, onboarding and training of all staff
• Provided ongoing management support to establish and integrate new processes and procedures

Brought into this start-up to integrate a new field collections team and manage the daily operations of the call centre and field operations team. Negotiated with clients via initial contact and presentations to win contracts - including the contracts for collecting student debt for a major Scottish university and a leading water company - taking full.

Managed and optimised the profitability of four branches within this ‘remote’ Scottish Area, from Aberdeen to Stranraer, overseeing the workload and performance of 22 Section Managers and 200+ local collection agentsPlayed a significant role in the successful integration of the previous business after Shopacheck’s purchase of Park Direct Credit

Key Achievements ★ In this start-up, recruited 40 staff to make a positive impact on turnover and EBITDA growth ★ Turnaround from loss to profit-making in 3 months, making it second in the area in 6 months★Implemented a new underwriting procedure, resulting in a net reduction of bad debts