As a Director of Customer Success I support Taller's customers as they transition from sales prospects to active users of our services. I'm focused on customer loyalty and building close long-term client relationships. Some of my responsiblities include:- Bridging the gap between sales and customer service- Ensuring customers get fast time-to-value- Keeping clients engaged and regularly using our services- Building customer loyalty and eliminating churn- Keeping a “high-level view” of the entire engagement process- Fostering a customer-centric team environment- Resolving customer issues

Ensuring Software and Service Delivery by orchestrating Horizontal Practice Leaders, Top Talent, Partners, and Vendors in several engagement models including Staff Augmentation, Turnkey, Consultancy, and E2E Lifecycle Management.Delivery modalities include Onshore, Nearshore, Offshore, and blended Onshore / Nearshore remote operating environments.Participated in the design and implementation of business strategies, plans, and procedures.Set comprehensive goals for performance and growth.Established policies that promote company culture and vision.Evaluated performance by analyzing and interpreting data and metrics.

Actively participated and provided oversight of digital transformation projects involving embedded, web, and mobile applications.Collaborated in the Research and Development of innovative solutions in the IoT, AI and Blockchain domains and the eventual spin-off of new ventures.Performed team performance assessments and followed Professional Development Process for talent development and retention.

Consultancy in IT program / projects for IT companies, including Taller Technologies and Calipso.

Lead the IT operations, cost-optimization, innovation, and efficiency improvement. Performed Business Analysis and Assessment of Company Processes, Information and Applications for fit, effectiveness and efficiency.Established metrics and KPIs to measure service levels. Monitoring of Service and Availability to abide by SLA, in accordance with ITIL principles. Performed ERP, BPM, CRM and Business Intelligence benchmarking, bid management, data migration and roll-out.Directed several software development / maintenance projects using agile practices.Influenced and drove business transformation projects by incorporating technology as business key competitive asset.

Supported NPI in Latin America region for the introduction of a new Voice over WLAN communication system (TEAM - Total Enterprise Access & Mobility)Coordinated support from Product, Marketing, Sales, Field Engineering, Services and Training to achieve the revenue growth targets in the region.Business Development and Sales Enablement for the Motorola Indoor Wireless portfolio in the Latin America and the Caribbean region.

Coordinated delivery of Software work products involving overseas development (Argentina, Singapore, Israel, US, India). Planning and coordination of the individual program streams. Management of Issues and Risks, keeping a tight leash on stream deliverables and progress. Prepared and reviewed project status with Management and Customers, measurement of KPIs and implementation of escalation procedures where appropriate.Talent acquisition, coaching and development of more than 50 software engineering professionals.Consistent use of best SW engineering practices. Involved actively in CMMI L5 appraisals and ISO 9001 certification activities.Received Motorola Bravo! Award for outstanding performance

Participated as Board member of a company-wide systems roll-out (USD $80M+) project responsible for the batch Billing Processes.Lead the specification, design, implementation, testing and release.Performed Business Analysis and requirements engineering (functional and non-functional). Acted as SME and point of escalation for business and support. Development and maintenance of Software in diverse technologies: 4GL, C, Oracle Forms / Reports, Oracle Store Procedures

Development of SW tools in Visual Basic with ADO connections to Oracle Database.RPA (Robotic Process Automation) using macros on Reflection (AIX) to automate the registration of credit/debit transactions in the ERP system (Tryton)