Adrian Padilla Email & Phone Number

Chicago

• Assurance is among the largest and most awarded independent insurance brokeragesin the U.S. A “Top 50” broker and repeated national “Best Place to Work” winner,Assurance creates value by minimizing risk and maximizing.
• Promoted from Help Desk Specialist>Systems Support Specialist>IT Systems Engineer
• Implementing new technology for the business and improving existing processes
• Help managing IT infrastructure including patching, updating and maintenance of IT systems
• Documentation of technology guides, education, and end-user experience
• MDM (Mobile Device Management) administrator. Planned, configured, deployed and migrated VMWare AirWatch & Microsoft Intune

Chicago

• Provided technical support to clients via remote, onsite, and/or phone for private and corporate networks. 100+ clients
• Delivered high level of customer service while communicating technical information to non-technical clients
• Worked onsite at largest client and recognized for high level of service in annual survey
• Migrated over 250 users onsite/remote from Windows XP to Windows 7
• Trained staff on web conferencing, remote access, MS products and supported applications
• Managed the Help Desk email for distributing tasks, tickets, and client follow-up

Chicago

• Provide technical support to students and staff in an educational environment
• Troubleshooting LAN, laptop/desktops, printers, and audio/video equipment
• Implement new upgrades, installations, and data back-up
• Recorded all system changes for case management
• Provided training to staff and students for new software and testing material

Chicago

• Executed daily operations of stock balancing, receiving and working freight, and computer tech services. Repair and upgrade of hardware and software
• Diagnoses of laptop/desktop software or hardware issues and implementing solutions. Virus, malware, spyware and data back-up/recovery
• Trained staff on daily operations, IT services, and customer service
• Ran technical services department for over 4+ years.
• Over five years of technical support and fanatical customer service

• Worked with clients to provide solutions to their business or for personal use.
• Troubleshooting network protocols such as TCP/IP and DNS configuration.
• Provided data recovery and security support.
• Over five years of experience with computer hardware/software.
• Setup wireless configurations, device syncing capabilities, and audio/visual equipment.