Adrian Padilla Email & Phone Number

Chicago

Assurance is among the largest and most awarded independent insurance brokeragesin the U.S. A “Top 50” broker and repeated national “Best Place to Work” winner,Assurance creates value by minimizing risk and maximizing health for 6,000businesses and individuals across the country. The company is headquartered inSchaumburg, IL with centralized office locations in Chicago, IL.Visit Assurance at www.assuranceagency.com.• Promoted from Help Desk Specialist>Systems Support Specialist>IT Systems Engineer• Implementing new technology for the business and improving existing processes• Help managing IT infrastructure including patching, updating and maintenance of IT systems• Documentation of technology guides, education, and end-user experience• MDM (Mobile Device Management) administrator. Planned, configured, deployed and migrated VMWare AirWatch & Microsoft Intune• Strategic planning and project management• Active Directory Management including Active Directory automation, role-based security, audit of changes, etc. • Built multiple, secure Remote Desktop farms for employee's to securely access internal network via RDP, WebApps or Remote Desktop Apps.Experience with:• Active Directory management and automation utilizing Softerra Adaxes• Windows Server 2003, 2008, 2012, 2016 & 2019• Windows XP, Vista, 7,8 & 10• Exchange 2003, 2007, 2010, 2013 & 2016• MS SQL • MS SharePoint/SharePoint Online• MS Lync 2010/Skype for Business• MS Endpoint Protection/Carbon Black Defender• Microsoft Office 2003, 2007, 2010, 2013 & 2016• Microsoft O365 Administrator• Telecommunications: ShoreTel VOIP, MDM - Android and iOS devices• Forefront/Exchange Online Protection for anti-spam filtering• Print management - PaperCut for print on-demand and secure print• Networking TCP/IP, DNS• IT Service Management - SysAid, ServiceNow• VMWare VCenter• Sonicwall/Global Protect• Web conferencing experience - WebEx, Zoom

Chicago

• Provided technical support to clients via remote, onsite, and/or phone for private and corporate networks. 100+ clients• Delivered high level of customer service while communicating technical information to non-technical clients• Worked onsite at largest client and recognized for high level of service in annual survey• Migrated over 250 users onsite/remote from Windows XP to Windows 7• Trained staff on web conferencing, remote access, MS products and supported applications• Managed the Help Desk email for distributing tasks, tickets, and client follow-up• A strong knowledge base of staff’s personal requirements/needs and exceeding them

Chicago

• Provide technical support to students and staff in an educational environment• Troubleshooting LAN, laptop/desktops, printers, and audio/video equipment• Implement new upgrades, installations, and data back-up• Recorded all system changes for case management• Provided training to staff and students for new software and testing material

Chicago

• Executed daily operations of stock balancing, receiving and working freight, and computer tech services. Repair and upgrade of hardware and software• Diagnoses of laptop/desktop software or hardware issues and implementing solutions. Virus, malware, spyware and data back-up/recovery• Trained staff on daily operations, IT services, and customer service• Ran technical services department for over 4+ years.• Over five years of technical support and fanatical customer service

• Worked with clients to provide solutions to their business or for personal use. • Troubleshooting network protocols such as TCP/IP and DNS configuration. • Provided data recovery and security support. • Over five years of experience with computer hardware/software. • Setup wireless configurations, device syncing capabilities, and audio/visual equipment.