Adri Bhattacharya Email & Phone Number

Bengaluru, Karnataka, India

• Adri is leading the India Service Operations team, and his responsibilities are as follows:
• Lead service delivery across Enterprise Application Maintenance, 24/7 Production support, strategies, projects, collaboration, escalations.
• Lead and governance to IT Transformation, cloud migration, automation and process improvement.
• IT security and governance, business continuity and disaster control. Audit compliance.
• Lead the Service Management - Incident Management, Change Management, Event Management, Problem and Knowledge Management.
• Product Lifecycle – Planning, execute Release, Resourcing, Scheduling, Upgrade, Go-Live.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Kolkata Area, India

• Major Responsibilities:
• Monitoring as per SLA for Company's Corporate Network across the business locations
• Regular Health check and monitoring the usage of IT Assets and Applications
• Hardware requirement/upgrade and maintenance as per policy
• Periodic IT Audit to all Business locations to maintain the quality of IT service
• Requirement analysis, support & maintenance issue

Kolkata Area, India

• Major Responsibilities:
• Ensure availably of IT Systems 24x7 as per various compliance
• Basis Support to SAP ERP Systems
• Data Centre & Disaster Recovery Site Management
• Ensure IT Facilities to Company owned Ships
• Up keeping Communications Systems of the Company owned Ships

Kolkata Area, India

• Major Responsibilities:
• Facilitating IT systems infrastructure and support in a timely manner
• Responsible for choosing right technology for business, vendor management and co-ordination
• Coordination with SAP core team for daily SAP functional issues
• Ensure AMC with vendors for maintenance and upkeep of IT systems as per SLA
• Software Licenses Compliance and periodic audit for Microsoft & other Software Vendors

Kolkata Area, India

• Major Responsibilities:
• System administration and support of servers & network infrastructure including messaging and SAP systems
• Requirement Study; Testing & analysis; Vendor interaction; Estimation
• All type of IT implementation & support issues for the cement plants
• Maintaining IT Policy; IT Asset management
• Communication with senior management to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion

Provide support to various companies like Philips, Tata Tea, Citi Bank, Vedanta Aluminum. Worked as AS/400 administrator for Philips, Windows administrator for Vedanta. Also gave support for other hardware and networking fields as well as different applications like SAP, JDE, Trend Micro Office Scan, IWSS, Lotus Domino/Notes, McAfee etc.