As an IT engineer, my goal is to become a professional capable of bringing innovative and efficient solutions to the IT field, applying my technical and analytical knowledge and skills. I have gained experience through cisco modules applied in enterprise environments, Active Directory configuration, team management through Agile methodologies among other required skills.As a professional I understand the need for team growth and emerging technologies applied in the business environment, that is why my skills expand to be that professional you are looking for!
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Technical Support Team LeadDexisHeredia, Cr -
Technical Support RepresentativeEnvista Holdings Corporation Feb 2024 - PresentSan Jose, Costa RicaResolved complex support requests with internal and external customers via phone, email and remote-control support software. Diagnose and resolve complex technical problems, utilizing advanced troubleshooting techniques to identify root causes and implement effective solutions to DEXIS and DTX products. Documented resolutions and interactions with customer using Microsoft Dynamics. Work closely with cross-functional teams, including engineering and product development, to escalate and resolve critical issues and enhance product functionality. Supporting other peers as a mentor to improve performance, quality, metrics during nesting and production period. -
It SupportFreelance Feb 2023 - Feb 2024Guanacaste, Costa RicaDiagnosed common issues related to Windows, Mac environments through effective troubleshooting. Solved Active directory, DNS, database issues related to server environments and windows. Provided local IT troubleshooting for Windows, Mac, printing systems to general PYMES.
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Support EngineerSeicom S.A Jan 2022 - Feb 2023Costa RicaProvided maintenance to general devices, network Cisco systems, laptops, printers.Configured enterprise printing systems through network/Windows environmentEvaluated complex environmental issues for external customers using ticketing system
Adriel Morales Education Details
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Information Technology
Frequently Asked Questions about Adriel Morales
What company does Adriel Morales work for?
Adriel Morales works for Dexis
What is Adriel Morales's role at the current company?
Adriel Morales's current role is Technical Support Team Lead.
What schools did Adriel Morales attend?
Adriel Morales attended Universidad Técnica Nacional.
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Adriel Morales
Miami-Fort Lauderdale Area -
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