Adriele Stigliani Email & Phone Number

Toronto, Ontario, Canada

> Manage the HR, Client Relationship, Sales, and Student Support departments,overseeing daily operations and ensuring high-quality service delivery.> Create, implement, and monitor key performance indicators (KPIs) to evaluateteam performance and drive continuous improvement.> Lead recruitment, selection, and onboarding of new team members, promoting apositive and productive work environment.> Act as B2B manager, responsible for onboarding new business… Show more > Manage the HR, Client Relationship, Sales, and Student Support departments,overseeing daily operations and ensuring high-quality service delivery.> Create, implement, and monitor key performance indicators (KPIs) to evaluateteam performance and drive continuous improvement.> Lead recruitment, selection, and onboarding of new team members, promoting apositive and productive work environment.> Act as B2B manager, responsible for onboarding new business partners andfacilitating direct communication with post-secondary and ESL schoolsrepresentatives.> Collaborate with educational consultants to improve processes and enhanceclient experience.> Manage multiple ongoing projects, from planning to execution andimplementation, identifying strategies to improve day-to-day operations. Show less

Ontario, Canada

> Successfully implemented a new business model, improving communicationamong departments and restructuring the organization.> Facilitated integration of all departments and developed and implemented KPIsand core processes to improve service quality.> Helped with planning a new vision for the organization, setting long-term andshort-term goals for achievement.> Adapted operations to thrive during the pandemic, ensuring continuity andefficiency.

Toronto, Canada Area

> Greeted and assisted visitors, established office procedures, and managed phonecalls and messages.> Handled mail distribution, produced correspondence, and maintained officesupplies and inventory.> Processed payroll and supported administrative tasks as needed.

44 Victoria Street

> Welcome customers warmly, ensuring a courteous and professional atmosphere.> Strive for exceptional client satisfaction by delivering high-quality service to promote client retention.> Coordinate with clients to ensure completion of application documents and address any inquiries promptly.> Investigate and resolve all client queries or concerns regarding program applications with diligence and expertise.> Engage in initiatives aimed at enhancing customer… Show more > Welcome customers warmly, ensuring a courteous and professional atmosphere.> Strive for exceptional client satisfaction by delivering high-quality service to promote client retention.> Coordinate with clients to ensure completion of application documents and address any inquiries promptly.> Investigate and resolve all client queries or concerns regarding program applications with diligence and expertise.> Engage in initiatives aimed at enhancing customer satisfaction and driving business performance.> Maintain effective communication channels with clients via email, phone, or chat, updating client information in CRM systems as needed.> Manage databases proficiently, generating and analyzing reports to support compliance efforts effectively.> Offer comprehensive information about college or ESL programs, providing expert guidance to meet client needs.> Ensure all interactions align with company policies, practices, and procedures to uphold standards of excellence.> Cultivate positive and productive relationships with partners to ensure mutual success.> Facilitate the processing of tuition, health insurance, and homestay payments efficiently and accurately. Show less

Sorocaba Area, Brazil

> Took the lead in procurement efforts to fulfill departmental requirements, including sourcing promotional and corporate gifts, as well as securing media spaces in newspapers, magazines, and billboards.> Orchestrated seamless planning and execution of various events, ensuring successful outcomes and positive brand representation.> Developed an automated Excel database to streamline the creation of sales ads, significantly reducing turnaround time and enhancing… Show more > Took the lead in procurement efforts to fulfill departmental requirements, including sourcing promotional and corporate gifts, as well as securing media spaces in newspapers, magazines, and billboards.> Orchestrated seamless planning and execution of various events, ensuring successful outcomes and positive brand representation.> Developed an automated Excel database to streamline the creation of sales ads, significantly reducing turnaround time and enhancing productivity.> Acted as a liaison between the sales team and the marketing department, diligently gathering and interpreting realtors' needs to inform strategic marketing initiatives. Show less

Indaiatuba - Sp

> Generated comprehensive weekly, monthly, and annual performance reports for the Purchasing team, utilizing data extracted from SAP software to provide actionable insights and performance analysis.> Crafted impactful PowerPoint presentations highlighting key performance metrics and trends for meetings with the Administrative Vice President, facilitating informed decision-making and strategic discussions.

> Generated comprehensive weekly, monthly, and annual performance reports for the Purchasing team, utilizing data extracted from SAP software to provide actionable insights and performance analysis.> Crafted impactful PowerPoint presentations highlighting key performance metrics and trends for meetings with the Administrative Vice President, facilitating informed decision-making and strategic discussions.

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