- Training new clients on how to use our tailored business-management software to ensure quick and successful adoption and integration into their workflow- Hosting daily group training sessions on Zoom- Managing and updating new client account information in Gainsight and Salesforce- Recording client feature requests in Zendesk

- Worked with the Production team to establish short, medium and long term project goals and milestones.- Established VFX team goals and aligned/prioritized tasks with project milestones.- Managed HacknPlan tasks and backlog, making sure task statuses were up-to-date and backlog was organized based on priority.- Worked with the VFX team to address and remove actual and potential blockers, and relayed team concerns and requests to Production and Studio leads.- Built onboarding, how-to and best practices documentation to be adopted studio-wide.- Assisted with onboarding of new team members.- Scheduled and facilitated team meetings.

Shipped Titles:Dead Space Remake (2023)- Used Agile framework to coordinate between different teams in the studio on needs for the project.- Coordinated between teams to foster active communication and collaboration in order to prevent or remove potential or actual roadblocks.- Facilitated and participated in daily scrum meetings, updated agendas and too minutes.- Facilitated weekly team meetings, promoting team attendance and provided recording links for anyone who could not make it.- Collected and formatted names and titles of the 200+ team that worked on the project for the game credits.- Worked directly with the Localization and Software Development teams to ensure the credits were translated, imported and displayed properly in-game.- In collaboration with EA studios and Legal team, took the initiative to draft a studio Crediting Standards guideline and process to standardize the collection and implementation o f game credits across all projects at the studio.- Scheduled and planned events related to the project, including working with vendors, booking venues. This included the end-of-project Launch Party.- Set up an in-office resource library to facilitate the sharing and tracking of games, movies and learning resources for employees.- Onboarded new employees on the project and handled return to office requests.- Managed and updated the floorplan for the team to ensure collaboration and synergy within and across teams- Assisted the Workplace, Talent and Development and Studio Operations teams with their tasks and projects when possible.- Ordered and coordinated shipping and receiving of end of project plaques and other swag for the teams working on the project across all studios in multiple countries.

- Coordinated multi-tiered networking and maintained good communication flow between recruiters, candidates and hiring managers to ensure a smooth interview process.- Worked with the University Recruitment team to schedule interviews with and hire Interns, following procedures unique and specific to the intern hiring process.- Updated standard operating procedure (SOP) documentation, email and offer templates to ensure everything was aligned across different regions.- Became a specialist recruitment coordinator for intern applications, and worked to update intern recruitment processes and documentation.- Trained a group of 4 new recruitment coordinators in our processes and standard operating procedures, conducting shadowing and reverse-shadowing sessions and answering their questions.- Collected and updated new hire personal and shipping information in Greenhouse and Workday to maintain an accurate and up-to-date database of new employees and their onboarding status.- Began the new hire onboarding process and coordinated with the new hire, their recruiter, their manager and IT to make sure they had everything they needed to get started.-Prepared and sent out offer contracts, hired candidates, and updated their Workday profiles, ensuring they had everything they needed for their starting date.

- Onboarded up to 25 new clients a week through 45 minute - 1 hour calls, where I took the time to learn their needs, explain our services and made recommendations on which of our services would suit them best. - Managed and maintained client relationships long-term by checking in with them regularly to make sure their needs were being met.- Acted as the main point of contact for the client to answer questions and resolve any issues they encountered.- Maintained client engagement for a community of over 200 people throughout the COVID-19 pandemic, which played a pivotal role in helping the company weather the reduction of work during the height of the pandemic. - Worked with clients and their assigned editors to foster confidence and trust, in order to maintain long-term positive and collaborative working relationships, which resulted in 100s of productive working relationships and countless successful orders.- High-volume digital asset management.- Helped a team of 30 editors organize their time and manage their workload to make sure quotas, deadlines, and quality standards were all being met.- Assigned client orders to editors while being mindful of their existing workload to maintain turnaround times and avoid overburdening editors.- Conducting quality control of final products by reviewing orders before they were sent back to clients and coaching editors on any corrections to improve quality of all future orders.- Coordinated between management and the editing team to ensure everything was running smoothly and to resolve any pain points in our processes.- Led a team of 30 editors, helping organize their time and manage their workload to make sure quotas, deadlines, and quality standards were all being met.

- Managed and moderated user-uploaded content for two high profile games on a daily basis, including removing inappropriate content, issuing warnings, temporary and permanent bans.- Resolved player account technical issues with over 50 player accounts on a daily basis by following standard procedure documentation for known issues and escalating new/undocumented issues for review.- Analyzed and processed refund requests on a case-by-case basis, taking standard operating procedures and factors unique to each case into account.- Took the initiative to provide integral support in the training and mentoring of a cohort of over 30 new player support specialists, which became my full-time responsibility.

- Regularly research grant/funding opportunities to find ones that fit our goals and mission statement- Help draft grant/funding proposals- Write and send grant proposals on a quarterly basis- Updating membership payment history, personal information and membership status.- Processing membership payments on a monthly basis- Teaching Karate to groups of 10-30 kids from ages 4 - 16, both at the studio and in after-school programs- Summer camp monitor- Mentoring more advanced students to assist beginners and eventually teach a class themselves

- Developed, organized and ran a research experiment to investigate the research question set by the head researcher.- Ran 5-10 participants through the experiment per day, which included briefing, training and debriefing- Trained undergraduate students to assist in running the experiment- Collected and analyzed results once the experiment was concluded- Transcribed audio from a separate research study