Consulted customers using an empathetic approach to problem-solve and identify solutions. Completed clerical tasks; which involved: phone etiquette, documentation and brochure organization, inventory audits, and communication about products and services offered. Prepared for and cleaned up after classes and events hosted by company.Lifted, carried, and transported products of up to 50 lbs. each safely, using proper lifting techniques.

- Received three 5-star reviews for detail-oriented reports and photographs within the first six months of cat sitting.- Maintained accurate bookkeeping records for tax preparation using Google Sheets (e.g., mileage log, quarterly expenses, income).- Confirmed schedules and corresponded with clients and the admin team via in-app messaging (Time To Pet, Slack, GroupMe, email).

Supported adults with disabilities in achieving educational and life goals while creating a respectful and positive environment.Monitored clients’ health and resolved disputes with empathy, maintaining a safe and welcoming environment.Managed meal orders and cash transactions; performed administrative tasks including document copying and file organization.