• Applies professional judgment, analytical thinking and knowledge of data analysis tools and methodologies to make recommendations to senior management to support process improvement. • Day-to-day focus is on resolution of complex loan issues, where expertise is required to interpret against policies, guidelines or processes. • Applies judgment when interpreting data, preparing reports, and presents findings to management. Makes resolution recommendations based on identified trends… Show more • Applies professional judgment, analytical thinking and knowledge of data analysis tools and methodologies to make recommendations to senior management to support process improvement. • Day-to-day focus is on resolution of complex loan issues, where expertise is required to interpret against policies, guidelines or processes. • Applies judgment when interpreting data, preparing reports, and presents findings to management. Makes resolution recommendations based on identified trends and facts. • Designs and analyzes complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support/control activities. • Participates in, and supports the implementation of, projects as assigned, applies project management skills to support initiatives. • Interprets data and makes recommendations for the launch of new products/ services and upgraded platforms that loan documentation/processing functions.• Demonstrates an understanding of the loan documentation processes to identify policy gaps and formulate policies to support the streamlining of related work processes. • Minimizes risk to the bank through a solid understanding of procedural requirements - provides solutions to reduce errors, and to adhere to audit and control policies. • Timely management, escalation and resolution of all requests / inquiries / issues / errors related to loan documentation.• Has direct interaction with external customers to disseminate or explain information. • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Show less

Provides a diverse range of customer service to current and potential members and drivers via telephone, email and online correspondence, including reservation, advanced billing and account support

• Accountable for catching any clerical or system errors made in the loan package or in calculating the payoff. • Assure that all underwriting conditions are met prior to sending out closing packages • Timely delivery of closing packages to settlement agent. • Must interact with settlement agents, customers, loan officers and processors daily • Responsible for reviewing and approving the HUD and insuring it meets the Underwriting guidelines

- Overseeing and ordering office supplies- Greeting clients- Answering and dispatching phone calls in a timely manner to ensure awesome customerservice- Opening and distributing mail, packages and courier packages- Receiving earnest money checks and entering related data into a database- Create correspondence for fax, email or USPS mail- Maintain calendar for property closings- Performed clerical duties such as filing, logging in client data, scanning and… Show more - Overseeing and ordering office supplies- Greeting clients- Answering and dispatching phone calls in a timely manner to ensure awesome customerservice- Opening and distributing mail, packages and courier packages- Receiving earnest money checks and entering related data into a database- Create correspondence for fax, email or USPS mail- Maintain calendar for property closings- Performed clerical duties such as filing, logging in client data, scanning and identifyingdocuments, and correspondence- Coordinated copying and mail preparation and distribution needs.- Showed proficiency in performing duties and responsibilities of all functions of theAdministrative Services team- Greeted customers professionally with emphasis on building positive client and vendorrelationships.- Served as backup for ordering and maintaining office supplies, and assuring timely deliveryof supplies. Show less