Adrienne Nagle Email & Phone Number

Tempe, Arizona, United States

• Verification Specialists work with customer facing teams to provide accurate and timely examinations of consumer loan applications. Specialists ensure that essential loan approval stipulations are addressed, resolved.
• Acquire and maintain thorough knowledge and understanding of policies and procedures, state and federal laws and verification workflow.
• Ensure loan stipulations are distributed appropriately to ensure that cycle time meets or exceeds customer expectations and individual process and service level standards.
• Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien, and title verification; analyzing proof of income and disposable income.
• Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations.
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.

Scottsdale, AZ

Hired to resolve credit card related issues with multiple worldwide vendors including Wells Fargo, STAR, FDMS/Omnipay, Discover, Amex, Worldline and Etc for this multi-faceted and hands-on analytics role aimed at sharpening PayPal’s business intelligence and optimizing payments platform. As a Credit Card SME, successfully worked with management.

Chandler, Arizona

Promoted to analyze, identify, organize, troubleshoot and prioritize technical activities for major PayPal live site and teammate events. Partnered with third party vendors, product, and members of leadership to provide critical support and specialization on prepaid products, PayPal Credit, Smart Connect, the PayPal Extras MasterCard, Credit Card issues.

Omaha, Nebraska

Promoted to research limited accounts within the PayPal system and use best business practices to determine if the company should continue to do business with the account in question. Ran and monitored macros regarding account issues that assisted in contacting customers or closing out their account; reviewed, collected and/or released funds from linked.

Omaha, Nebraska

Technical Support (June 2004 – Jan. 2005) - Promoted to assist with customer inquiries via phone, email, and interoffice requests regarding site issues, work arounds and site functionality. Mentored customers and teammates on PayPal merchant tools including HTML options for shopping cart, buy it now, donation, and subscription buttons or coding options..

Provided verbal and written communications via phone or email to customers and management regarding various site related questions.