Adrienne Carr ☁ Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Sustained all responsibilities previously held under the Consultant title
• Assessed opportunities for additional Salesforce enhancements and utilization in existing client portfolio, leading to renewal and upsell opportunities
• Scoped and executed projects on the Pardot platform; Demand Chain's Pardot subject matter expert in pre-sales activities and client engagements

Greater Minneapolis-St. Paul Area

• Led relationships with 10+ Managed Service clients to drive Salesforce solution implementation from discovery phase through technical build and go-live
• Translated end-user requirements to Salesforce platform-supported functionality; balancing solutions to complex business processes with both automation and OOTB feature usage
• Managed user stories, tasks, and backlog prioritization for clients in tools including Jira and Azure DevOps
• Deconstructed business needs into technical deliverables passed to developers and facilitated resourcing based on availability, expertise, and client deadlines
• Collaborated with colleagues on solution architecture and technical design; answered internal questions in areas of experience and proactively communicated lessons learned from extensive Salesforce usage

Remote

• Led requirements gathering sessions and facilitated conversations with stakeholders to define business processes
• Solutioned and executed Salesforce automation to satisfy user acceptance criteria harnessing the capabilities of Flow
• Collaborated with developers on solutions involving both configuration and code solutions; oversaw testing and deployment of stories through their development lifecycle
• Liaised Salesforce integration projects with other client-procured SaaS technologies including HubSpot, Calendly, Outreach, Pendo, Churnzero etc.

Cambridge, Massachusetts, United States

• Configured Salesforce platform including interface customization, process automation, data cleanup, and release management, resulting in more streamlined processes for IBM clients
• Managed successful feature implementation for both Collaborative Forecasts and Enterprise Territory Management including project plan development, weekly communication with client, data migration, and end-user training
• Utilized Einstein Analytics from data management layer to front-end dashboard design for two IBM projects
• Applied understanding of Salesforce functionality to translate client’s business needs into user stories and test scripts to assist the technical design phase of engagements

Madrid Area, Spain

• Analyzed complex insurance tower and identified settlement options that led to successful negotiations satisfying multiple carrier interests while simultaneously achieving €5M cost savings for Axa
• Managed and updated monthly report that tracks Axa's EMEA portfolio of all claims over $5M from financial risk policies (i.e. Directors and Officers, Professional Indemnity, Cyber, Errors and Omissions, and IPOs)
• Researched EU law including the Directive on Representative Actions and GDPR to create training materials for internal stakeholders showing where Axa's policies are affected and best practices when handling related.
• Monitored case documentation and drafted alerts for senior management that summarized events impacting reserves

Greater Boston Area

• Provided routine forecasting and progress reports to relevant internal groups using Salesforce, Tableau, and Excel
• Built and updated 3 Tableau dashboards (including the quality assurance of the data sets) for both team specific project management tracking and companywide sales efforts
• Facilitated kickoffs of new customer onboarding engagements by updating Salesforce record, preparing internal alerts, and sending Salesforce surveys at the completion of engagements
• Oversaw all team-wide administrative tasks including preparing internal documentation, managing team training program, updating internal Google site, and sending email reminders to team members

Bachelor Of Science In International Business, International Business, 3.95

Activities and Societies: Delta Sigma Pi; Barkada Dance Team; Northeastern Consulting ClubSumma cum laude

Semester Study Abroad, International Business

Madrid, Spain Coursework in Spanish: Corporate Finance, Strategic Brand Management, Marketing Research, Management Information Systems.

Summer Study Abroad, Peruvian History And Culture

Vantage Business In A Global Economy

Activities and Societies: Competitive dance team, DECA, Freshman mentoring, Spanish club, National Spanish Honor Society