Adrienne Davidson Email & Phone Number

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

• Booked and coordinated meetings, groups, seminars and weddings with the planners and hotel departments.
• Managed all online RFPs to include the CVB, Meeting Broker, Hotel Planner, Cvent and National Accounts. Worked diligently to get the hotels into new accounts and online programs.
• Created the Marketing Plan and managed online website presence. Provided site tours.
• Executed the combination of the 2 hotels into one sales effort.

• Managed a staff of 10 employees which included hiring, training, staff development and increasing customer service levels.
• Oversaw room inventory, supplies, data entry and accounts receivable.
• Coordinated with Housekeeping and Maintenance regarding arrivals and property issues.

• Managed the individual business traveler sales accounts in the national, local, and government markets completing all online RFPs for these accounts.
• Fielded telephone calls, prepared reports, researched information, planned client events, maintained calendar and files. Imputed tracking data into Excel spreadsheets. Produced marketing ads for internet.
• Coordinated projects, travel and meeting arrangements. Processed expense reports. Ordered give-away supplies. Assisted with preparing marketing plan and execution.
• Coordinated with corporate groups in booking meetings with 10+ rooms and meeting space.
• Provided site tours of the property. Prepared proposals via Powerpoint and Microsoft Word.
• Represented the hotel at numerous national Trade Shows and local events.

• Worked from home office – designed flyers, maintained data base and files. Coordinated schedule, travel arrangements and presentations. Kept accurate records of expenses for taxes.
• Represented 45 encyclopedia, educational books and magazine publishers selling educational products to schools and public libraries

• Worked from home office – produced newsletters, flyers and mailings in Publisher.
• Sold electronic online products and print editions to schools and public librarians throughout Southern Colorado. Coordinated schedule, travel arrangements, setting of appointments and training classes. Kept accurate.
• Provided training classes on site for the online reference database for the teachers.
• Received top sales awards for exceeding quotas. Set up and worked Trade Shows.

• Oversaw and managed the entire operation and execution of services for the exclusive 4-Star island resort community including the guest cottages, shuttle boat and residential houses.
• Upgraded the amenities, balanced the budget, and increased customer service.
• Directed Housekeeping, Maintenance, Security, and Concierge departments.
• Managed a staff of 35 people which included hiring, training, staff development and performance evaluations.
• Implemented new procedures, completed reports, logs, tracking, and P&L reports.

• Coordinated and oversaw the operation of two front desks for the 700-room, 5-Star, resort.
• Managed a staff of 25+, reduced turnover, and improved customer service through hiring practices, training and staff development. Created a training position within the department and assisted in the development of a.
• Synchronized arrivals and departures, entered data into PMS system, assigned rooms and maximized occupancy. Maintained and ordered supplies including uniforms, keys, registration and invoice forms.
• Prepared yearly budget and tracked. Oversaw agents cash-out balances and banks. Resolved and researched customer issues and followed up with appropriate departments.
• Coordinated with Housekeeping and Maintenance departments on property issues.
• Facilitator for the Keeping the Stars training program.

• Established and operated the new exclusive VIP and VVIP department for the 2,870- room convention hotel. Created all reports, logs, tracking tools and spreadsheets.
• Inspected rooms, worked with Housekeeping, Maintenance and all other departments as needed to insure success. Maintained and ordered supplies.
• Maintained all records, imputed data into PMS system, prepared daily reports and memos for all departments. Worked with outside vendors.
• Coordinated with the Secret Service, White House Communications staff and others responsible for U.S. Presidential visits to the property
• Managed a staff of 6 people and trained to provide exceptional customer service