• Booked and coordinated meetings, groups, seminars and weddings with the planners and hotel departments.• Managed all online RFPs to include the CVB, Meeting Broker, Hotel Planner, Cvent and National Accounts. Worked diligently to get the hotels into new accounts and online programs.• Created the Marketing Plan and managed online website presence. Provided site tours.• Executed the combination of the 2 hotels into one sales effort.

• Managed a staff of 10 employees which included hiring, training, staff development and increasing customer service levels.• Oversaw room inventory, supplies, data entry and accounts receivable. • Coordinated with Housekeeping and Maintenance regarding arrivals and property issues.

• Managed the individual business traveler sales accounts in the national, local, and government markets completing all online RFPs for these accounts. • Fielded telephone calls, prepared reports, researched information, planned client events, maintained calendar and files. Imputed tracking data into Excel spreadsheets. Produced marketing ads for internet.• Coordinated projects, travel and meeting arrangements. Processed expense reports. Ordered give-away supplies. Assisted with preparing marketing plan and execution. • Coordinated with corporate groups in booking meetings with 10+ rooms and meeting space. • Provided site tours of the property. Prepared proposals via Powerpoint and Microsoft Word. • Represented the hotel at numerous national Trade Shows and local events.

• Worked from home office – designed flyers, maintained data base and files. Coordinated schedule, travel arrangements and presentations. Kept accurate records of expenses for taxes.• Represented 45 encyclopedia, educational books and magazine publishers selling educational products to schools and public libraries

• Worked from home office – produced newsletters, flyers and mailings in Publisher.• Sold electronic online products and print editions to schools and public librarians throughout Southern Colorado. Coordinated schedule, travel arrangements, setting of appointments and training classes. Kept accurate records of expenses for tax preparation.• Provided training classes on site for the online reference database for the teachers. • Received top sales awards for exceeding quotas. Set up and worked Trade Shows.

• Oversaw and managed the entire operation and execution of services for the exclusive 4-Star island resort community including the guest cottages, shuttle boat and residential houses.• Upgraded the amenities, balanced the budget, and increased customer service. • Directed Housekeeping, Maintenance, Security, and Concierge departments. • Managed a staff of 35 people which included hiring, training, staff development and performance evaluations.• Implemented new procedures, completed reports, logs, tracking, and P&L reports.

• Coordinated and oversaw the operation of two front desks for the 700-room, 5-Star, resort. • Managed a staff of 25+, reduced turnover, and improved customer service through hiring practices, training and staff development. Created a training position within the department and assisted in the development of a new training manual. • Synchronized arrivals and departures, entered data into PMS system, assigned rooms and maximized occupancy. Maintained and ordered supplies including uniforms, keys, registration and invoice forms.• Prepared yearly budget and tracked. Oversaw agents cash-out balances and banks. Resolved and researched customer issues and followed up with appropriate departments. • Coordinated with Housekeeping and Maintenance departments on property issues.• Facilitator for the Keeping the Stars training program.

• Established and operated the new exclusive VIP and VVIP department for the 2,870- room convention hotel. Created all reports, logs, tracking tools and spreadsheets. • Inspected rooms, worked with Housekeeping, Maintenance and all other departments as needed to insure success. Maintained and ordered supplies.• Maintained all records, imputed data into PMS system, prepared daily reports and memos for all departments. Worked with outside vendors.• Coordinated with the Secret Service, White House Communications staff and others responsible for U.S. Presidential visits to the property• Managed a staff of 6 people and trained to provide exceptional customer service